Solution
✅ Correct Option: 3
Option 1 -> Advertising is mass communication through paid media channels that reaches a broad audience without customization for individual customers. Option 2 -> Publicity involves non-paid promotional coverage through media and public relations, typically not tailored to individual customer needs. Option 3 -> Personal selling involves direct, one-on-one interaction between sales representatives and customers, enabling customized recommendations based on specific customer requirements. Option 4 -> Sales promotion consists of short-term incentives like discounts and coupons designed to stimulate immediate purchases, not personalized consultations. Hence, Option 3: Personal selling -> Personal selling is the promotion tool that allows sales representatives to engage directly with customers, understand their unique needs, and provide tailored, personalized recommendations. This two-way communication enables customization that other promotional tools cannot achieve. -> correct