Business Studies

Consumer Protection

Easy

Ritika, a school teacher in Pune, came across an advertisement on social media promoting a new health supplement that claimed to help with weight loss in just a few weeks. The ad featured attractive before-and-after images, along with testimonials from satisfied users, and stated that the product was "clinically tested" and "100% natural." Intrigued by the promising results, Ritika purchased the supplement for ₹1,500, believing it would help her with her weight loss goals.

After using the supplement for two weeks, Ritika noticed no change in her weight, and she began feeling some stomach discomfort. Concerned, she contacted the company's customer service for advice, only to receive vague responses. When Ritika did further research, she found out that the supplement had not undergone any clinical testing, and the ingredients listed on the label were not as advertised. Shocked by this misleading information, Ritika decided to file a complaint with the Consumer Forum.

She highlighted that the product's advertisement was misleading and violated her consumer rights. After hearing her complaint, the Consumer Court ruled in her favor, ordering the company to refund her money and pay a penalty for the misleading advertisement.

What action did Ritika take, after finding out that the supplement's claims were false?

Ignored the problem

Wrote a review on social media

Filed a complaint with the Consumer Forum

Returned the product to the store

✅ Correct Option: 3

Option 1 -> Ignoring the problem would mean taking no action, which doesn't align with seeking justice for false claims.

Option 2 -> Writing a social media review is informal and doesn't provide legal recourse for the issue.

Option 3 -> Filing a complaint with the Consumer Forum is a formal legal action to address false claims and seek redress.

Option 4 -> Simply returning the product doesn't address the broader issue of false advertising or hold the company accountable.

Hence, Option 3: Filed a complaint with the Consumer Forum -> This is the appropriate legal action when a consumer discovers false claims about a product, as the Consumer Forum provides a formal mechanism to seek justice and hold businesses accountable for misleading information -> correct

Question 42

What does the 'Right to be informed' entitle consumers to?

Question 43

What should consumers do to protect themselves from misleading advertisements?

Question 44

What is the role of Consumer courts ?

Question 45

What did the Consumer Court order the company to do?

What action did Ritika take, after finding out that the supplement's claims were false?

Solution

More from this set:

Keyboard Shortcuts

CUET Business Studies Past Year Questions (Topic-Wise)