CUET Business Studies Business Studies > Consumer Protection PYQs

"The consumer has a right to get relief against unfair trade practices, restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations". Which consumer right has been exhibited in this statement?

Which of the following responsibilities a consumer should keep in mind while purchasing, using and consuming goods and services?

The term "Caveat Emptor" means:

The importance of consumer protection from the consumer's point of view can be understood from which point?

Which of the following is NOT the right of consumers as per the Consumer Protection Act 2019?

How many consumer rights are there in the Consumer Protection Act, 2019?

Which of the following is NOT a Consumer right under Consumer Protection Act 2019?

Which of the following is NOT the importance of consumer protection from the point of view of business?

Which of the following is not the function of consumer organizations and NGOs for the protection and promotion of the interests of consumers?

Match List-I with List-II | List-I | List-II | | --- | --- | | <b>Consumer Right</b> | <b>Description</b> | | (A) Right to be informed | (I) Freedom to access a variety of products at competitive prices. | | (B) Right to consumer education | (II) Right to know everything about the product such as price, ingredients etc. | | (C) Right to choose/be assured | (III) Right to get relief against unfair trade practices. | | (D) Right to seek redressal | (IV) Right to acquire knowledge and to be a well-informed consumer. | Choose the correct answer from the options given below:

Under the Consumer Protection Act 2019, which of the following is not included in the rights of the consumers?

Seema purchased a TV for Rs. $15000$, and she found that it was not working properly. Despite efforts, Seema was not able to file a complaint. Which of the following consumer rights has been violated in this case?

For the redressal of consumer grievances at district level, the Consumer Protection Act 2019 provides for setting up of

Which of the following is the quality certification mark used in case of agricultural products?

Which of the following rights are given to consumers under the Consumer Protection Act 2019, to protect them against unfair trade practices? (A) Right to seek redressal (B) Right to Reject (C) Right to Consumer Education (D) Right to be heard Choose the correct answer from the options given below:

How many Consumer Rights are provided to consumers under the Consumer Protection Act 2019?

When a consumer fails to get his/her right protected, he/she can seek the help from a __________.

What does Caveat Venditor imply?

Identify the role of consumer organizations and NGOs.

Analyse the statements given below and identify which of the following is not the role of Consumer Organisations and NGOs?

Which of the following is NOT an importance of consumer protection?

Match List-I with List-II | List-I | List-II | | --- | --- | | (A) Right to be heard | (I) To be protected against hazardous goods | | (B) Right to Consumer Education | (II) Setting up a consumer grievance cell for the redressal of consumer complaints. | | (C) Right to seek redressal | (III) Being aware about the rights and reliefs available in case of problems with a product or service | | (D) Right to Safety | (IV) Providing relief to consumers in the form of replacement of a product or in the form of compensation. | Choose the correct answer from the options given below:

Which of the following is NOT the suggested ways or means of consumer protection?<ol><li>Self-regulation by Business</li><li>Consumer protest</li><li>Consumer Awareness</li><li>Government</li></ol>

"Electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury. Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications." Identify the consumer right highlighted in the aforesaid statement.

Identify the correct role of consumer organizations and NGOs played by them, for the protection and promotion of consumers' interests.

"Jago grahak jago" is a campaign launched through multimedia awareness by:

Analyse the statements given below and identify which of the following is not the role of Consumer Organisations and NGOs?

### Match List–I with List–II | List–I | List–II | |----------------------------------|--------------------------------------------------------------------------| | (A) Right to be assured/choose | (I) The consumer has the freedom to access a variety of products at competitive prices. | | (B) Right to seek redressal | (II) The consumer has a right to acquire knowledge and to be well-informed. | | (C) Right to Consumer Education | (III) The consumer has a right to know its ingredients, date of manufacture, price, quantity, etc. | | (D) Right to be informed | (IV) The consumer has a right to get relief against unfair trade practices. | **Choose the correct answer from the options given below:**

Which of the following statements are correct? (A) In addition to his rights, a consumer should also keep in mind his responsibilities while purchasing goods/services. (B) From the point of consumers, consumer protection is important because consumers are ignorant, unorganized and exploited by sellers. (C) Any registered consumers' association can file a complaint. (D) The Consumer Protection Act provides for setting up of a two-tier enforcement machinery at the District and State levels. Choose the correct answer from the options given below:

Due to the carelessness of surgeon, Harish passed away within a week’s time after his spine surgery. Who cannot file a case in this case?

The Importance of Consumer Protection from a consumer's point of view is: (A) Social Responsibility (B) Widespread exploitation of Consumers (C) Unorganized Consumers (D) Consumer Ignorance Choose the correct answer from the options given below:

Which element of the product mix helps in fulfilling the Right To Information?

Which Consumer Right gives freedom to consumers to access a variety of products at competitive prices?

Match List-I with List-II | List-I (Legal protection for consumers) | List-II (Meaning) | |-----------------------------------------------|--------------------------------------------------------------------------------------------------------------| | (A) The Bureau of Indian Standards Act | (I) Applicable to goods which are sold by weight, measure or number. | | (B) The Standards of Weights and Measures Act | (II) Formulation of quality standards for goods and their certification. | | (C) The Competition Act | (III) To protect and promote the interests of consumers. | | (D) The Consumer Protection Act | (IV) The Act protects consumers from practices adopted by businesses which hamper competition in the market. | Choose the correct answer from the options given below:

Match List-I with List-II | List-I | List-II | | --- | --- | | Consumer rights | Meaning | | (A) Right to be heard | (I) Right to acquire knowledge and to be a well informed consumer throughout life. | | (B) Right to seek redressal | (II) The consumer has the right to file complaint with the organisation in case of dissatisfaction with a good or serrvice. | | (C) Right to consumer education | (III) The consumer has the right to be protected against goods and services which are hazardous to life and health. | | (D) Right to safety | (IV) The consumer has a right to get relief if the product falls short of their expectations. | Choose the correct answer from the options given below:

Which of the following is NOT the consumer's responsibility while purchasing goods and services?

Match List-I with List-II | List-I | List-II | | --- | --- | | <b>Consumer Rights</b> | <b>Statement</b> | | (A) Right to be informed | (I) Manufacturing date, ingredients, price, quantity of the product etc. | | (B) Right to safety | (II) Customers can raise complaints with the customer care division of the company. | | (C) Right to seek redressal | (III) Warning: Use only for low current devices. | | (D) Right to be heard | (IV) A consumer has a right to get relief in case the product falls short of his expectations. | Choose the correct answer from the options given below:

Which of the following is NOT a Right under the Consumer Protection Act 2019?

Which of the following are the role of NGOs and consumer organizations for the protection of consumers? (A) Carrying out testing of consumer products (B) Taking initiatives in filing cases in consumer courts for individuals only (C) Providing legal assistance to consumers by way of providing aid, legal advice etc. (D) Publishing periodicals to impart knowledge about consumer problems and relief available. Choose the correct answer from the options given below:

Sahil purchased an LCD TV worth Rs. 1.5 lakh and found that the panel of the TV was broken. The shopkeeper refused to entertain the issue. Where would Sahil complain about this?

With growing competition and an attempt to increase their sales and market share using unfair means, the manufacturers, sellers and service providers may be tempted to engage in:

Which of the following is NOT related to the importance of consumer protection from a consumer's viewpoint?

Arrange the following Redressal Agencies in the hierarchical structure (bottom to top) as per the Consumer Protection Act, 2019 (A) District Commission (B) National Commission (C) Supreme Court (D) State Commission

Match List-I with List-II | List-I | List-II | | --- | --- | | Consumer Rights <th>(Explanation) </th> | (Explanation) | | --- | --- | | (A) Right to be informed | (I) The right to be a well-informed consumer throughout life. | | (B) Right to be heard | (II) The right to have freedom to access a variety of products at competitive prices. | | (C) Right to Consumer Education | (III) A right to have complete information about the product the consumer intends to buy. | | (D) Right to choose/ be assured | (IV) A right to file a complaint in case of dissatisfaction with a goods or a service. | Choose the <b>correct</b> answer from the options given below:

The importance of consumer protection from the business point of view includes: (A) Social responsibility (B) Government intervention (C) Business uses its own resources (D) Long term interest of business Choose the correct answer from the options given below:

Which of the following cannot file a complaint under the consumer protection act 2019?

If any of the parties are not satisfied by the order of _____ they can appeal against such order to the State Commission on the grounds of facts or law within a period of forty-five days from the date of order.

Identify the importance of consumer protection discussed in the following lines - 'Business organisations make money by selling goods and providing services to consumers. Thus, consumers form an important group among the many stakeholders of business and like other stakeholders, their interest has to be well taken care of.'

Identify the Consumer Right - 'The consumer has the freedom to access variety of products at competitive prices. This implies that the marketer should offer a wide variety of products in terms of quality, brand, prices, size, etc.'

If any party is not satisfied by the order of District Commission, then appeal against such order can be made to state commission within a period of _______ days from the date of order.

Ashok went to a shop to buy a tooth paste. The shopkeeper showed him different varities of toothpaste available in his shop. Ashok took one of them but had an allergy after using it. He later on checked that the product had crossed its expiry date. Which responsibility has Ashok ignored as a customer?

It is mandatory for the manufactuures to provide information such as ingredients, date of manufacture, price, directions for use, price etc. The consumer right highlighted here is-

Match List - I with List - II. | List - I | List - II | | --- | --- | | (A) Right to safety/Right to be protected | (I) Complete Information about the products | | (B) Right to be Informed | (II) Freedom to access variety of goods | | (C) Right to be heard | (III) File a complaint in case of dissatisfaction with goods | | (D) Right to be assured | (IV) Qualitative specification like ISI mark | Choose the correct answer from the options given below :

Which of the following is NOT true regarding role of NGOs (Non Government Organizations) in consumer protection ?

Consider the following Facts about Consumer Protection Act : (A) Getting relief against unfair trade practices by a consumer is called right to be heard (B) A seller is not a King in a free market economy (C) 'Caveat emptor' means 'Let the buyer beware' (D) Right of Consumer for being well informed throughout life, is called right to be informed (E) Freedom to consumer for accessing variety of Products is right to be assured. Choose the correct answer from the options given below :

Which of the following statements are correct ? (A) The Consumer Protection Act seeks to protect and promote the consumers interest. (B) Consumer Protection Act was laid down in the year 1947. (C) It is the moral duty of any business to take care of consumers interests. (D) A business has social responsibilities towards various interest groups. (E) Government of India has enacted several regulations designed to provide adequate protection to consumers. Choose the correct answer from the options given below :

Who can file a complaint before the appropriate consumer forum ?

According to the Consumer Protection Act 2019, identify who among the following cannot file a complaint.

Mohini went to a shopkeeper to buy hair oil. The shopkeeper forced her to buy a particular brand of oil out of various brands available with him. Which right of Mohini has been violated?

" ISI Mark" is found on

Match list I with list II | LIST I | LIST II | | --- | --- | | A. It seeks to protect and promote the interest of consumers | I. The Standards of Weight and Measures Act, 1976 | | B. It aims to check adulteration of food articles | II. The Trade Mark Act, 1999 | | C. It provides protection against under weight and under measure of products | III. The Consumer Protection Act 2019 | | D. It provides protection against fraudulent marks on products | IV. The Prevention of Food Adulteration Act,1954 | Choose the correct answer from the option given below:

Richa purchased an ISI marked steam iron from a branded shop. When she switched the steam iron on, she got an electric shock. Due to the electric shock she got her fingers burnt. Identify the consumer right violated by the company.

Many Business Organisations have set up their own consumer services and grievance cells so that the consumer can file a complaint in case of dissatisfaction with a good or service. Name the Consumer Right on which the Business Organisations are focussing :

When DTH was launched in India all service providers were charging a flat rate in which all channels were provided. Consumers even had to pay for those channels which they did not want to see. Which consumer right is ignored by the DTH service providers ?

Match the items of List - I with the correct items of List - II. <table> <thead> <tr> <th>List - I (Marks)</th> <th>List - II (Name)</th> </tr> </thead> <tbody> <tr> <td>(a) <img src="https://balti.afterboards.in/Kh6APxuTjqsQ2lw" alt="ISI mark logo" width="50"></td> <td>(i) Food Process Order</td> </tr> <tr> <td>(b) <img src="https://balti.afterboards.in/hETsHf9U8DF8sl3" alt="FPO mark logo" width="50"></td> <td>(ii) Electrical Goods</td> </tr> <tr> <td>(c) <img src="https://balti.afterboards.in/mHZDjxf7vAk5fIC" alt="Eco-Mark logo" width="50"></td> <td>(iii) Eco-Mark</td> </tr> <tr> <td>(d) <img src="https://balti.afterboards.in/bigrdJRCROTuAlG" alt="BIS Hallmark logo" width="50"></td> <td>(iv) BIS Hallmark</td> </tr> </tbody> </table>

Rohit died in a car accident as the air bags of the car did not open on impact. His family and friends are very angry about this defect in the car. They decided to file a case on the car company. Who can file a case on the car company under Consumer Protection Act. ?

If the consumer court is satisfied about the genuineness of the complaint made by the consumer, identify the reliefs which court could award A. To remove the defect in goods or deficiency in services B. To refund the price paid for the product/ service C. To issue corrective advertisement to neutralise the effect of a misleading advertisement D. To publish periodicals and other publications to impart knowledge about consumer rights.

When the value of the goods or services in question, along with the compensation claimed exceeds 1 crore but is less than 10 crore, identify the Redressal Forum, aggrieved party would approach as per Consumer Protection Act, 2019.

Electrical appliances manufactured by the manufactures by using sub standard raw materials might cause serious injury to the users. Which consumer right is highlighted in the above line.

Which quality certification mark is used for agriculture products?

Identify the product with which ISI mark is associated :

Rajat purchased a laptop for Rs. 80,000. After one week, the laptop screen stopped working. The company refused to replace the laptop even though it was in guarantee period. In which court should Rajat file a complaint?

Karan bought a luxury, high-end car for Rs. 1.5 Crore. It had developed some problem and since the seller did not solve the issue, Karan decided to file a complaint in the consumer court. Identify the appropriate consumer forum where Karan can file a complaint under the Consumer Protection Act, 2019.

Sugandha has to buy a diamond studded gold ring for her fiance Harmeet. Which quality mark she should check?

Identify from the following, who Cannot file a complaint under Consumer Protection Act.

Government is creating awareness amongst people about their consumer rights and responsibilities through its advertisement: Jago Grahak Jago. Which consumer right has been highlighted in the above statement?

Which of the following correctly describes FPO as a quality certification mark?

As per Consumer Protection Act, 2019, an aggrieved consumer can make a complaint to the State Commission when the value of goods and services along with compensation claimed.

| Consumer Rights | Explanation | | --- | --- | | A. Right to consumer education | I. Right to be protected against goods and services which are hazardous to life | | B. Right to be heard | II. Right to have complete information of the product | | C. Right to be informed | III. Right to file a complaint and be heard in case of dissatisfaction | | D. Right to safety | IV. Right to acquire knowledge and to be well informed consumer | Choose the correct answer from the options given below:

Shikha wants to buy a Microwave. She goes to an outlet for the same. The sales person is convincing her to buy microwave of a particular brand only. Identify the consume right which is being hindered here from the following

Identify from the following phrase which means "Let the buyer beware"?

Who can file a complaint? A. Any Consumer B. Any Shopkeeper C. Any registered consumer association D. Any non-registered NGO E. A legal heir of a deceased consumer Choose the correct answer from the options given below:

Identify from the following that cannot be termed as a 'Consumer' under Consumer Protection Act?