Skip to main contentSkip to solution

Ritika, a school teacher in Pune, came across an advertisement on social media promoting a new health supplement that claimed to help with weight loss in just a few weeks. The ad featured attractive before-and-after images, along with testimonials from satisfied users, and stated that the product was "clinically tested" and "100% natural." Intrigued by the promising results, Ritika purchased the supplement for ₹1,500, believing it would help her with her weight loss goals.

After using the supplement for two weeks, Ritika noticed no change in her weight, and she began feeling some stomach discomfort. Concerned, she contacted the company's customer service for advice, only to receive vague responses. When Ritika did further research, she found out that the supplement had not undergone any clinical testing, and the ingredients listed on the label were not as advertised. Shocked by this misleading information, Ritika decided to file a complaint with the Consumer Forum.

She highlighted that the product's advertisement was misleading and violated her consumer rights. After hearing her complaint, the Consumer Court ruled in her favor, ordering the company to refund her money and pay a penalty for the misleading advertisement.

What should consumers do to protect themselves from misleading advertisements?

Solution

✅ Correct Option: 2

Option 1 -> Always rely on TV ads - This is risky as TV advertisements are designed to sell products and may present biased or exaggerated information without showing the complete picture.

Option 2 -> Conduct research and verify product claims - This involves checking independent reviews, comparing products, reading labels, and fact-checking advertised claims to make informed decisions.

Option 3 -> Ignore any complaints - This is dangerous as consumer complaints and feedback provide valuable insights into actual product performance and can reveal misleading advertising practices.

Option 4 -> Purchase based on emotional appeal - This makes consumers vulnerable to manipulation as advertisers often use emotional tactics to bypass rational thinking and critical evaluation.


Hence, Option 2: Conduct research and verify product claims -> Consumers should actively research products, verify advertised claims through independent sources, read reviews, compare alternatives, and check certifications before making purchases. This critical approach helps identify misleading information and ensures informed decision-making rather than falling prey to deceptive marketing tactics. -> correct

Keyboard Shortcuts

  • Left arrow: Previous question
  • Right arrow: Next question
  • S key: Jump to solution
  • Q key: Jump to question