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Ritika, a school teacher in Pune, came across an advertisement on social media promoting a new health supplement that claimed to help with weight loss in just a few weeks. The ad featured attractive before-and-after images, along with testimonials from satisfied users, and stated that the product was "clinically tested" and "100% natural." Intrigued by the promising results, Ritika purchased the supplement for ₹1,500, believing it would help her with her weight loss goals.

After using the supplement for two weeks, Ritika noticed no change in her weight, and she began feeling some stomach discomfort. Concerned, she contacted the company's customer service for advice, only to receive vague responses. When Ritika did further research, she found out that the supplement had not undergone any clinical testing, and the ingredients listed on the label were not as advertised. Shocked by this misleading information, Ritika decided to file a complaint with the Consumer Forum.

She highlighted that the product's advertisement was misleading and violated her consumer rights. After hearing her complaint, the Consumer Court ruled in her favor, ordering the company to refund her money and pay a penalty for the misleading advertisement.

What does the 'Right to be informed' entitle consumers to?

Solution

✅ Correct Option: 1

Option 1 -> This relates to the fundamental right to be informed, ensuring consumers receive complete product information including quality, quantity, price, and standards.

Option 2 -> Demanding discounts is a commercial negotiation matter, not a consumer right related to being informed about product details.

Option 3 -> Product exchange falls under the right to redressal or return policies, not the right to be informed about product specifications.

Option 4 -> Free delivery is a service offering decided by sellers, not a consumer right concerning access to product information.


Hence, Option 1: Access to detailed information about the product -> The 'Right to be informed' is a fundamental consumer right that entitles consumers to receive accurate and complete information about products and services, including their quality, quantity, potency, purity, standard, and price. This helps consumers make informed purchasing decisions and protects them from misleading claims or hidden information. -> correct

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