Easy

Read the passage carefully and answer the questions Ritika, a school teacher in Pune, came across an advertisement on social media promoting a new health supplement that claimed to help with weight loss in just a few weeks. The ad featured attractive before-and-after images, along with testimonials from satisfied users, and stated that the product was "clinically tested" and "100% natural." Intrigued by the promising results, Ritika purchased the supplement for ₹1,500, believing it would help her with her weight loss goals. After using the supplement for two weeks, Ritika noticed no change in her weight, and she began feeling some stomach discomfort. Concerned, she contacted the company's customer service for advice, only to receive vague responses. When Ritika did further research, she found out that the supplement had not undergone any clinical testing, and the ingredients listed on the label were not as advertised. Shocked by this misleading information, Ritika decided to file a complaint with the Consumer Forum. She highlighted that the product's advertisement was misleading and violated her consumer rights. After hearing her complaint, the Consumer Court ruled in her favor, ordering the company to refund her money and pay a penalty for the misleading advertisement.

What is the role of Consumer courts ?

To regulate the price of goods

To resolve consumer complaints and disputes

To advertise consumer goods

To monitor product manufacturing

✅ Correct Option: 2

Option 1 -> This is the function of government regulatory bodies and market authorities, not consumer courts. Option 2 -> Consumer courts are specifically established to hear and settle disputes between consumers and sellers/service providers regarding defective goods or deficient services. Option 3 -> Advertising is a commercial activity performed by businesses and marketing agencies, not a judicial function of consumer courts. Option 4 -> Product manufacturing is monitored by quality control agencies and regulatory authorities like BIS, FDA, etc., not consumer courts. Hence, Option 2: To resolve consumer complaints and disputes -> Consumer courts (also known as Consumer Disputes Redressal Commissions) are quasi-judicial bodies established under the Consumer Protection Act to provide a simple, speedy, and inexpensive resolution to consumer grievances and disputes. -> correct

Question 41

What action did Ritika take, after finding out that the supplement's claims were false?

Question 42

What does the 'Right to be informed' entitle consumers to?

Question 43

What should consumers do to protect themselves from misleading advertisements?

Question 45

What did the Consumer Court order the company to do?

What is the role of Consumer courts ?

Solution

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CUET Business Studies Past Year Questions (Topic-Wise)