Identify which of the following is not a benefit derived by the customer on purchase of a product or a service.
Identify which of the following is not a benefit derived by the customer on purchase of a product or a service.
Solution
✅ Correct Option: 4
A customer derives functional benefits (utility of the product), psychological benefits (prestige, satisfaction) and social benefits (acceptance, esteem in a group) from a product or service. Marketing benefits is not a category of benefit derived by the customer; marketing is the process through which the product reaches the customer.
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