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Mrs. Mathur sent her servant to the Chemist for purchasing medicine which she found was expired. On approaching the chemist, he accepted that medicine has expired.

Which right has been exercised by Mrs. Mathur?

Solution

✅ Correct Option: 1,3

Option 1, Right to be Heard → correct because Mrs. Mathur raised the issue with the chemist and her complaint was acknowledged.

Option 2, Right to Seek Redressal → not applicable because no refund, replacement, or compensation is mentioned.

Option 3, Right to be Informed → correct because the expiry date is essential information that a consumer has the right to know.

Option 4, Right to Consumer Education → not applicable because the case is not about awareness or education regarding consumer rights.

Therefore, Options 1 and 3 are correct.

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