Business Studies

Consumer Protection

Easy

Consumer Rights and Responsibilties

Sushma sent her blanket to a laundry shop for dry cleaning. The blanket was purchased at a price of Rs. 5000. She had previously sent the blanket for dry cleaning with Sunflower Dry Cleaners and the blanket was cleaned well. However, she noticed that her blanket had white discoloration marks when she collected the blanket this time. On informing the dry cleaner, Sushma received a letter confirming that discoloration indeed appeared after the blanket was dry-cleaned. She contacted the dry cleaner multiple times and requested compensation for the discolored blanket but company denied any compensation. Upon consumer court's intervention, Sunflower Dry Cleaners agreed to compensate Rs. 3000 to Sushma for discolored the blanket.

Under Consumer Protection Act 2019, which is the appropriate authority from where Sushma could seek redressal?

District Forum

State Commission

National Commission

Supreme Court

✅ Correct Option: 1

Option 1 -> District Forum handles consumer disputes with claims up to ₹1 crore and serves as the primary authority for most consumer complaints.

Option 2 -> State Commission handles appeals from District Forum and original complaints with claims exceeding ₹1 crore but not exceeding ₹10 crores.

Option 3 -> National Commission handles appeals from State Commission and original complaints with claims exceeding ₹10 crores.

Option 4 -> Supreme Court is the apex court for appeals against National Commission orders, not a consumer redressal forum.

Hence, Option 1: District Forum -> The District Forum is the appropriate first authority as it is the primary consumer redressal forum at the district level that handles consumer complaints with claim values up to ₹1 crore under the Consumer Protection Act 2019 -> correct

Question 46

Which of the following right was exercised by Sushma at the first instance?

Question 47

Which of the following is not a ways/means of consumer protection?

Question 48

Which of the following right helped Sushma to get compensation?

Question 50

Which of the following responsibility has been fulfilled by Sushma in the aforesaid case?

Under Consumer Protection Act 2019, which is the appropriate authority from where Sushma could seek redressal?

Solution

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