Business Studies

Consumer Protection

Easy

Which of the following is NOT an importance of consumer protection?

Consumer ignorance

Social responsibility

Moral justification

Organised consumers

✅ Correct Option: 4

Option 1 -> Consumer ignorance is a key reason why consumer protection is needed, as consumers often lack knowledge about products and services, making them vulnerable to exploitation.

Option 2 -> Social responsibility refers to the obligation of businesses to protect consumer interests as part of their duty to society, making it an important justification for consumer protection.

Option 3 -> Moral justification emphasizes the ethical duty to safeguard consumers from unfair practices and ensure their rights are respected, which is a fundamental importance of consumer protection.

Option 4 -> Organised consumers represent consumer groups or movements that advocate for consumer rights, but this is a result or consequence of consumer protection efforts, not a reason for its importance.

Hence, Option 4: Organised consumers -> This is not an importance of consumer protection but rather an outcome or manifestation of consumer awareness and protection movements. The other options represent actual reasons why consumer protection is important. -> correct

2026: 20 May Shift 1

A consumer should keep in mind the following responsibilities while purchasing, using and consuming goods and services. Which of the following is true about consumer responsibilities.

(A) Learn about the risks associated with products and services, follow manufacturer's instructions and use the products safely.

(B) File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed. Do not fail to take an action even when the amount involved is small.

(D) Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interest.

Choose the correct answer from the options given below:

2023: 11 June Shift 3

Match List - I with List - II.

List - I	List - II
(A) Right to safety/Right to be protected	(I) Complete Information about the products
(B) Right to be Informed	(II) Freedom to access variety of goods
(C) Right to be heard	(III) File a complaint in case of dissatisfaction with goods
(D) Right to be assured	(IV) Qualitative specification like ISI mark

Choose the correct answer from the options given below :

2025: 16 May Shift 1

Which of the following statements are correct?

(A) In addition to his rights, a consumer should also keep in mind his responsibilities while purchasing goods/services.

(B) From the point of consumers, consumer protection is important because consumers are ignorant, unorganized and exploited by sellers.

(D) The Consumer Protection Act provides for setting up of a two-tier enforcement machinery at the District and State levels.

Choose the correct answer from the options given below:

2025: 3 June Shift 2

"The consumer has a right to get relief against unfair trade practices, restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations". Which consumer right has been exhibited in this statement?

2026: 12 May Shift 1

Anil bought goods from a shop which he found to be defective, he was encouraged to strongly protest against the unscrupulous, exploitative and unfair trade practices of the seller. The encouragement for this protest could have been given by:

2022: 15 July Shift 2

Who can file a complaint?

A. Any Consumer

B. Any Shopkeeper

C. Any registered consumer association

D. Any non-registered NGO

E. A legal heir of a deceased consumer

Choose the correct answer from the options given below:

Which of the following is NOT an importance of consumer protection?

Solution

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