Business Studies

Consumer Protection

Medium

Which of the following are the role of NGOs and consumer organizations for the protection of consumers?

(A) Carrying out testing of consumer products

(B) Taking initiatives in filing cases in consumer courts for individuals only

(C) Providing legal assistance to consumers by way of providing aid, legal advice etc.

(D) Publishing periodicals to impart knowledge about consumer problems and relief available.

Choose the correct answer from the options given below:

(A), (C) and (D) only

(A), (B) and (C) only

(A), (B), (C) and (D)

(B), (C) and (D) only

✅ Correct Option: 1

Option 1 -> (A), (C) and (D) only - NGOs test products, provide legal assistance, and publish educational materials, but don't file cases for individuals "only" as they also file PILs for groups.

Option 2 -> (A), (B) and (C) only - Incorrect because statement (B) is wrong as NGOs file cases for both individuals AND groups, not individuals only, and excludes the valid role (D).

Option 3 -> (A), (B), (C) and (D) - Incorrect because statement (B) is wrong since NGOs file cases for individuals as well as groups (PILs), not individuals only.

Option 4 -> (B), (C) and (D) only - Incorrect because statement (B) is wrong as NGOs file cases for both individuals and groups, and excludes the valid role (A) of product testing.

Hence, Option 1: (A), (C) and (D) only -> NGOs and consumer organizations carry out product testing to ensure quality standards, provide legal aid and advice to consumers, and publish periodicals for consumer education. Statement (B) is incorrect because these organizations file cases not just for individuals only, but also file Public Interest Litigations (PILs) for groups of consumers and the general public -> correct

2024

Identify the importance of consumer protection discussed in the following lines - 'Business organisations make money by selling goods and providing services to consumers. Thus, consumers form an important group among the many stakeholders of business and like other stakeholders, their interest has to be well taken care of.'

2022: 16 July Shift 2

Sugandha has to buy a diamond studded gold ring for her fiance Harmeet. Which quality mark she should check?

2026: 23 May Shift 1

Identify, "Replacement of product, removal of defect, compensation paid to consumer" are associated with which right of Consumer Protection Act 2019?

2025: 15 May Shift 1

Match List-I with List-II

List-I	List-II
Consumer rights	Meaning
(A) Right to be heard	(I) Right to acquire knowledge and to be a well informed consumer throughout life.
(B) Right to seek redressal	(II) The consumer has the right to file complaint with the organisation in case of dissatisfaction with a good or serrvice.
(C) Right to consumer education	(III) The consumer has the right to be protected against goods and services which are hazardous to life and health.
(D) Right to safety	(IV) The consumer has a right to get relief if the product falls short of their expectations.

Choose the correct answer from the options given below:

2025: 21 May Shift 1

Where did Ananya file her complaint?

2022: 28 May Shift 2

Who can file a complaint before the appropriate consumer forum ?

Solution

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