Business Studies

Directing

Easy

Sarah is the manager of a customer service team at a growing e-commerce company. The company has recently faced an influx of customer queries due to an increase in online orders. As the manager, Sarah's role is crucial in ensuring her team is aligned with the company's goals and capable of meeting the growing demand.

To begin, Sarah holds a team meeting where she clearly communicates the new expectations for handling customer inquiries, including targets for response times and quality standards. She provides clear guidelines on how to manage the increased workload and sets specific deadlines for individual tasks. Sarah integrates employees' efforts and ensures that the team understands the importance of customer satisfaction and how it contributes to the company's reputation and success.

Additionally, Sarah motivates her team by recognizing their achievements, offering constructive feedback, and providing training sessions to improve their skills. She fosters open communication, encouraging her team to express any challenges they encounter. Her leadership style includes delegation of responsibilities, which helps employees feel trusted and empowered.

Under Sarah's direction, the team becomes more efficient, delivering timely and high-quality customer service, which ultimately boosts customer satisfaction and supports the company's growth.

Which of the following is a key responsibility of Sarah when directing a team?

Establishing budget

Planning company strategy

Preparing a setting for initiating action

Hiring new employees

✅ Correct Option: 3

Option 1 -> Establishing budget is primarily a planning and controlling function, not a core responsibility of directing a team.

Option 2 -> Planning company strategy falls under the planning function of management, which occurs before the directing phase.

Option 3 -> Preparing a setting for initiating action is a fundamental aspect of directing, as it involves creating an environment that motivates and enables team members to take action.

Option 4 -> Hiring new employees is a staffing function, which is distinct from the directing function of management.

Hence, Option 3: Preparing a setting for initiating action -> Directing involves leading, motivating, and creating an environment where team members are inspired and enabled to perform their tasks. Preparing a setting for initiating action is central to the directing function, as it focuses on guiding team members and facilitating their performance through effective leadership and communication -> correct

Question 46

The above case clearly depicts that directing is the heart of management because Sarah :

Question 47

Effective communication of Sarah in directing helps to:

Question 48

What is the primary purpose of directing in management?

Question 50

Which element of directing, does Sarah follow in encouraging employees to meet performance standards?

Which of the following is a key responsibility of Sarah when directing a team?

Solution

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