Skip to main contentSkip to solution

Manoj purchased a car from DD Motors invoiced at 10 Lacs. The company offered many attractive gifts, like free insurance for the first two years, free pick-up and drop facilities for free servicing of upto 20,000 km etc. But after a few days, he noticed that the pick-up of the car was not good and there was some problem with the engine of the car. The company serviced the car for free, but even then, Manoj was not satisfied with the performance of the car. Manoj again called the customer care services of DD Motors, but DD Motors did not give him the due response. So he filed a complaint with the District Commission after but was not satisfied with the decision. He was very disturbed and, after a month, decided to appeal against it.

Which of the following relief is NOT available to Manoj?

Solution

✅ Correct Option: 4

Option 1 -> This is a valid remedy where the defect in the car can be repaired/removed by the seller or manufacturer.

Option 2 -> This is a valid remedy under consumer protection laws allowing replacement of the defective car with a new one.

Option 3 -> This is a valid remedy where the consumer can return the defective car and obtain a refund of the purchase price.

Option 4 -> This is NOT a valid remedy as it is contradictory - a consumer cannot simultaneously retain the car and receive a full refund of the price paid.


Hence, Option 4 -> A consumer cannot keep the defective product and also get a complete refund, as this would mean obtaining the car for free. Consumer remedies involve either: (a) repair, (b) replacement, or (c) refund with return of goods - but not retention with refund -> correct

Keyboard Shortcuts

  • Left arrow: Previous question
  • Right arrow: Next question
  • S key: Jump to solution
  • Q key: Jump to question