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Manoj purchased a car from DD Motors invoiced at 10 Lacs. The company offered many attractive gifts, like free insurance for the first two years, free pick-up and drop facilities for free servicing of upto 20,000 km etc. But after a few days, he noticed that the pick-up of the car was not good and there was some problem with the engine of the car. The company serviced the car for free, but even then, Manoj was not satisfied with the performance of the car. Manoj again called the customer care services of DD Motors, but DD Motors did not give him the due response. So he filed a complaint with the District Commission after but was not satisfied with the decision. He was very disturbed and, after a month, decided to appeal against it.

Manoj filed a complaint with the District Commission but was not satisfied with the decision. To which authority can he file an appeal against the decision?

Solution

✅ Correct Option: 3

Option 1 -> The National Commission is the appellate authority for decisions made by the State Commission, not the District Commission.

Option 2 -> The National Law Commission is a legal advisory body and has no jurisdiction over consumer dispute appeals.

Option 3 -> The State Commission is the appropriate appellate authority to hear appeals against decisions of the District Commission under the Consumer Protection Act.

Option 4 -> The Supreme Court hears appeals only against decisions of the National Commission, not the District Commission directly.


Hence, Option 3: State Commission -> Under the Consumer Protection Act, the hierarchy of consumer forums follows a three-tier system: District Commission → State Commission → National Commission → Supreme Court. When a complainant is dissatisfied with the District Commission's decision, the immediate appellate authority is the State Commission -> correct

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