Business Studies

Directing

Easy

Sarah is the manager of a customer service team at a growing e-commerce company. The company has recently faced an influx of customer queries due to an increase in online orders. As the manager, Sarah's role is crucial in ensuring her team is aligned with the company's goals and capable of meeting the growing demand.

To begin, Sarah holds a team meeting where she clearly communicates the new expectations for handling customer inquiries, including targets for response times and quality standards. She provides clear guidelines on how to manage the increased workload and sets specific deadlines for individual tasks. Sarah integrates employees' efforts and ensures that the team understands the importance of customer satisfaction and how it contributes to the company's reputation and success.

Additionally, Sarah motivates her team by recognizing their achievements, offering constructive feedback, and providing training sessions to improve their skills. She fosters open communication, encouraging her team to express any challenges they encounter. Her leadership style includes delegation of responsibilities, which helps employees feel trusted and empowered.

Under Sarah's direction, the team becomes more efficient, delivering timely and high-quality customer service, which ultimately boosts customer satisfaction and supports the company's growth.

Effective communication of Sarah in directing helps to:

Align employee efforts with organizational goals

Create confusion

Increase turnover

Avoid delegating tasks

✅ Correct Option: 1

Option 1 -> Effective communication ensures employees understand organizational objectives and their role in achieving them, leading to aligned efforts.

Option 2 -> Effective communication reduces confusion rather than creating it by providing clear instructions and expectations.

Option 3 -> Effective communication typically decreases turnover by improving employee engagement and clarity, not increasing it.

Option 4 -> Effective communication facilitates delegation by ensuring clear task assignment and expectations, rather than avoiding it.

Hence, Option 1: Align employee efforts with organizational goals -> Effective communication in directing ensures that employees clearly understand what is expected of them, how their tasks contribute to broader objectives, and helps synchronize individual efforts with the organization's strategic goals, resulting in improved coordination and productivity -> correct

Question 46

The above case clearly depicts that directing is the heart of management because Sarah :

Question 48

What is the primary purpose of directing in management?

Question 49

Which of the following is a key responsibility of Sarah when directing a team?

Question 50

Which element of directing, does Sarah follow in encouraging employees to meet performance standards?

Effective communication of Sarah in directing helps to:

Solution

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