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Manoj purchased a car from DD Motors invoiced at 10 Lacs. The company offered many attractive gifts, like free insurance for the first two years, free pick-up and drop facilities for free servicing of upto 20,000 km etc. But after a few days, he noticed that the pick-up of the car was not good and there was some problem with the engine of the car. The company serviced the car for free, but even then, Manoj was not satisfied with the performance of the car. Manoj again called the customer care services of DD Motors, but DD Motors did not give him the due response. So he filed a complaint with the District Commission after but was not satisfied with the decision. He was very disturbed and, after a month, decided to appeal against it.

Which rights of Manoj are violated by DD Motors?

Solution

✅ Correct Option: 2

Option 1 -> Right to be informed relates to product information disclosure, and Right to safety concerns product quality standards. These would apply if Manoj wasn't given proper information or received an unsafe product initially.

Option 2 -> Right to be heard means the consumer's voice should be listened to in appropriate forums, and Right to seek redressal ensures access to complaint resolution mechanisms. These are violated when a company refuses to address complaints or denies access to grievance handling.

Option 3 -> Right to choose involves having variety in products at competitive prices, and Right to safety relates to protection from hazardous products. These would be relevant if Manoj was denied product choices or sold dangerous goods.

Option 4 -> Right to consumer education involves awareness about consumer rights, and Right to be heard relates to representation in consumer forums. These would apply if Manoj lacked education about his rights and was denied a hearing.


Hence, Option 2: Right to be heard and Right to seek redressal -> DD Motors violated these rights by likely refusing to listen to Manoj's complaints and denying him proper channels to resolve his grievance, preventing him from getting his issues addressed through appropriate complaint mechanisms -> correct

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