Business Studies

Consumer Protection

Easy

Consumer Rights and Responsibilties

Sushma sent her blanket to a laundry shop for dry cleaning. The blanket was purchased at a price of Rs. 5000. She had previously sent the blanket for dry cleaning with Sunflower Dry Cleaners and the blanket was cleaned well. However, she noticed that her blanket had white discoloration marks when she collected the blanket this time. On informing the dry cleaner, Sushma received a letter confirming that discoloration indeed appeared after the blanket was dry-cleaned. She contacted the dry cleaner multiple times and requested compensation for the discolored blanket but company denied any compensation. Upon consumer court's intervention, Sunflower Dry Cleaners agreed to compensate Rs. 3000 to Sushma for discolored the blanket.

Which of the following responsibility has been fulfilled by Sushma in the aforesaid case?

File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased and services availed

Be honest in dealings

Be aware of the various goods and services available in the market

Buy only standardized goods

✅ Correct Option: 1

Option 1 -> This refers to the consumer responsibility of seeking redressal through proper legal channels when there is deficiency in goods or services, which Sushma has done by filing a complaint.

Option 2 -> This responsibility relates to maintaining honesty and transparency in transactions with sellers, not about filing complaints for defective products.

Option 3 -> This responsibility involves staying informed about market offerings before making purchases, not about taking action after a problem occurs.

Option 4 -> This responsibility is about making informed purchasing decisions by choosing certified/standardized products, not about post-purchase complaint actions.

Hence, Option 1 -> Sushma fulfilled her consumer responsibility by filing a complaint in the appropriate consumer forum when she encountered a shortcoming in the quality of goods purchased or services availed. This demonstrates proper use of the consumer protection mechanism to seek redressal for grievances. -> correct

Question 46

Which of the following right was exercised by Sushma at the first instance?

Question 47

Which of the following is not a ways/means of consumer protection?

Question 48

Which of the following right helped Sushma to get compensation?

Question 49

Under Consumer Protection Act 2019, which is the appropriate authority from where Sushma could seek redressal?

Which of the following responsibility has been fulfilled by Sushma in the aforesaid case?

Solution

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