Business Studies

Consumer Protection

Easy

Consumer Rights and Responsibilties

Sushma sent her blanket to a laundry shop for dry cleaning. The blanket was purchased at a price of Rs. 5000. She had previously sent the blanket for dry cleaning with Sunflower Dry Cleaners and the blanket was cleaned well. However, she noticed that her blanket had white discoloration marks when she collected the blanket this time. On informing the dry cleaner, Sushma received a letter confirming that discoloration indeed appeared after the blanket was dry-cleaned. She contacted the dry cleaner multiple times and requested compensation for the discolored blanket but company denied any compensation. Upon consumer court's intervention, Sunflower Dry Cleaners agreed to compensate Rs. 3000 to Sushma for discolored the blanket.

Which of the following right was exercised by Sushma at the first instance?

Right to safety

Right to be heard

Right to seek redressal

Right to be informed

✅ Correct Option: 2

Option 1 -> Right to safety refers to protection against goods/services hazardous to life and property, not the first action taken by Sushma.

Option 2 -> Right to be heard means the right to voice complaints and be given a fair hearing at appropriate forums, which was Sushma's first action.

Option 3 -> Right to seek redressal involves seeking compensation or remedy for grievances, typically comes after voicing the complaint.

Option 4 -> Right to be informed is about receiving information regarding quality, quantity, price, and standards of goods/services, not an action taken.

Hence, Option 2: Right to be heard -> Sushma first exercised her right to be heard by voicing her complaint or concern at the initial instance, which is the consumer's right to express and have their grievances listened to before seeking further redressal -> correct

Question 47

Which of the following is not a ways/means of consumer protection?

Question 48

Which of the following right helped Sushma to get compensation?

Question 49

Under Consumer Protection Act 2019, which is the appropriate authority from where Sushma could seek redressal?

Question 50

Which of the following responsibility has been fulfilled by Sushma in the aforesaid case?

Which of the following right was exercised by Sushma at the first instance?

Solution

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CUET Business Studies Past Year Questions (Topic-Wise)