Business Studies

Consumer Protection

Easy

Consumer Rights and Responsibilties

Sushma sent her blanket to a laundry shop for dry cleaning. The blanket was purchased at a price of Rs. 5000. She had previously sent the blanket for dry cleaning with Sunflower Dry Cleaners and the blanket was cleaned well. However, she noticed that her blanket had white discoloration marks when she collected the blanket this time. On informing the dry cleaner, Sushma received a letter confirming that discoloration indeed appeared after the blanket was dry-cleaned. She contacted the dry cleaner multiple times and requested compensation for the discolored blanket but company denied any compensation. Upon consumer court's intervention, Sunflower Dry Cleaners agreed to compensate Rs. 3000 to Sushma for discolored the blanket.

Which of the following right helped Sushma to get compensation?

Right to be informed

Right to consumer education

Right to seek redressal

Right to be heard

✅ Correct Option: 3

Option 1 -> Right to be informed helps consumers get accurate information about products/services, but does not directly help in obtaining compensation.

Option 2 -> Right to consumer education provides awareness about consumer rights and responsibilities, but is not the mechanism to claim compensation.

Option 3 -> Right to seek redressal enables consumers to file complaints and claim compensation for defective goods, deficient services, or unfair trade practices through consumer forums.

Option 4 -> Right to be heard allows consumers to voice their concerns and be represented in consumer forums, but compensation is obtained through the redressal mechanism.

Hence, Option 3: Right to seek redressal -> This right specifically empowers consumers like Sushma to approach consumer courts/forums and seek compensation for any harm, loss, or injury suffered due to defective products or deficient services -> correct

Question 46

Which of the following right was exercised by Sushma at the first instance?

Question 47

Which of the following is not a ways/means of consumer protection?

Question 49

Under Consumer Protection Act 2019, which is the appropriate authority from where Sushma could seek redressal?

Question 50

Which of the following responsibility has been fulfilled by Sushma in the aforesaid case?

Which of the following right helped Sushma to get compensation?

Solution

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