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Ashima completed her MBA from Sriram college in Delhi. She wanted to expand her family business of bakery products chain named 'Anmol bakers'. She was very influenced by the Principles and Techniques of Scientific Management, and she wanted to apply them in her business expansion.

Her main objective was to reduce the costs with increased output. To begin with, she wanted to develop a standard method which would be followed throughout the organization. So, she investigated traditional methods through work study and unified the best practices. The standard method, i.e. the best way of doing the job was then developed, taking into consideration all parameters right from the availability of raw materials till the final delivery to the customers. Ashima also believed that the employees in the organization should be scientifically selected and that adequate training for the employees should also be given to increase their efficiency. For this, she set up a training unit named 'Perfectionists' in Sonipat where employees were given the required training to increase their efficiency and learn the best method. At the factory, the ingredients making up bakery products were strategically placed to reduce the time taken for excess movements. The standard time and other parameters were determined on the basis of work study and Ashima rewarded the employees for meeting the standard output.

Now, 'Anmol Bakers' has standardized processes, raw materials, time, machinery, product and working conditions that ensure the food they deliver to their customers has the same high standard of excellence and level of quality in every chain or franchise.

The application of Scientific Management to every aspect of the bakery's operation led to 'Anmol Bakers' being widely successful.

"She wanted to develop a standard method which would be followed throughout the organisation". Identify the principle of scientific management highlighted in this statement?

Solution

✅ Correct Option: 2

Option 1 -> Harmony, Not Discord focuses on creating cooperation between management and workers to reduce conflicts, not about developing standard methods.

Option 2 -> Science not Rule of Thumb emphasizes replacing traditional, outdated practices with scientifically developed and standardized methods throughout the organization.

Option 3 -> Cooperation, Not Individualism deals with teamwork between management and workers rather than individual efforts, not specifically about standardization.

Option 4 -> Development of each and every person to his/her greatest efficiency focuses on training and developing workers to their maximum potential, not on creating standard methods.


Hence, Option 2: Science not Rule of Thumb -> The statement clearly mentions developing a "standard method" to be followed throughout the organisation, which is the essence of this principle - replacing rule-of-thumb or traditional methods with scientific, standardized approaches based on systematic study and analysis -> correct

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