Business Studies

Controlling

Easy

Aditi is the manager of a growing manufacturing company called ShineTech Pvt. Ltd. The company specializes in producing eco-friendly household appliances. Over the past year, the company has faced several challenges, including delayed deliveries, inconsistent product quality, and rising costs. These issues impacted customer satisfaction and reduced profits.

To address these challenges, Aditi decided to strengthen the controlling function in the organization. She introduced a system of performance standards, clearly defined goals, and a method to regularly monitor progress. For instance, production efficiency was set at 95%, customer complaints were to be reduced by 20%, and delivery deadlines had to be met 95% of the time. She ensured that each department understood their specific standards.

Aditi also implemented a weekly review system where the team could assess their performance against the standards. Any deviations were identified, and corrective actions were taken immediately. For instance, when it was found that the quality control team was understaffed, Aditi hired additional inspectors and provided training.

Moreover, Aditi used technology to track performance in real-time. She introduced an automated system for inventory management to reduce wastage and monitor production schedules closely. This system helped ShineTech Pvt. Ltd. streamline operations and identify areas of improvement quickly.

What did Aditi first introduce to address the problems?

Increased production

Performance standards and goals

New product lines

A marketing campaign

✅ Correct Option: 2

Option 1 -> Increasing production would address capacity issues but doesn't directly tackle underlying performance or organizational problems.

Option 2 -> Performance standards and goals establish clear expectations and measurable targets, providing a foundation for accountability and improvement.

Option 3 -> New product lines focus on market expansion rather than solving existing internal operational or performance issues.

Option 4 -> A marketing campaign addresses external market presence but doesn't resolve internal problems related to performance management.

Hence, Option 2: Performance standards and goals -> Aditi first introduced performance standards and goals to address the problems, as this approach establishes clear benchmarks and expectations that help identify gaps and drive systematic improvement in organizational performance -> correct

Question 41

The main focus of Aditi is on which function of management?

Question 42

What corrective action did Aditi take for the quality control team?

Question 44

"Aditi also implemented a weekly review system where the team could assess their performance against the standards". Which step of management function is highlighted in these lines?

Question 45

"When it was found that the quality control team was understaffed, Aditi hired additional inspectors and provided training". Which step of management function is highlighted in these lines?

What did Aditi first introduce to address the problems?

Solution

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