Business Studies

Consumer Protection

Medium

The Consumer Protection Act, 2019 gives which right to the consumers:

Buy only standardised goods as they provide quality assurance.

Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.

Learn about the risks associated with products and services, follow manufacturer's instructions and use the products safely.

To acquire knowledge and to be a well informed consumer throughout life.

✅ Correct Option: 4

Options 1, 2 and 3 describe consumer responsibilities, i.e., what a consumer should do while purchasing and using products. Option 4 corresponds to the Right to Consumer Education, a right granted under the Consumer Protection Act, 2019, which enables the consumer to acquire knowledge and be well informed throughout life. Hence option 4.

2025: 3 June Shift 2

Which of the following responsibilities a consumer should keep in mind while purchasing, using and consuming goods and services?

2022: 30 Aug Shift 1

Many Business Organisations have set up their own consumer services and grievance cells so that the consumer can file a complaint in case of dissatisfaction with a good or service. Name the Consumer Right on which the Business Organisations are focussing :

2024

Identify the Consumer Right - 'The consumer has the freedom to access variety of products at competitive prices. This implies that the marketer should offer a wide variety of products in terms of quality, brand, prices, size, etc.'

2022: 16 July Shift 2

As per Consumer Protection Act, 2019, an aggrieved consumer can make a complaint to the State Commission when the value of goods and services along with compensation claimed.

2022: 30 Aug Shift 1

Match the items of List - I with the correct items of List - II.