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Managers at a New York City import-export company suspected that two employees were robbing it. Corporate Defense Strategies (CDS) of Maywood, New Jersey, advised the firm to plan and install a software program that could secretly log every single stroke of the suspects' computer keys and send an encrypted e-mail report to CDS. Investigators revealed that the two employees were deleting orders from the corporate books after processing them, pocketing the revenues, and building their own company from within. The programme picked up on their plan to return to the office late one night to steal a large shipment of electronics. Police hid in the rafters of the firm's warehouse, and when the suspects entered, they were arrested. The pair were charged with embezzling 33 million over two and a half years, a sizable amount of revenue for a 2525 million-a-year firm.

The importance of planning highlighted here is:

Solution

✅ Correct Option: 1,4

Option 1, "Planning provides directions" → the firm planned a clear course of action, install the software, monitor the employees, and act on the information obtained.

Option 4, "Planning establishes standards for controlling" → the plan made it possible to compare expected conduct with actual behaviour and detect the theft.

Therefore, both Options 1 and 4 are correct.

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