Business Studies

Consumer Protection

Medium

In India, several consumer organisations and Non-Governmental Organisations (NGOs) have been set up for the protection and promotion of consumers' interests. They perform several functions for the protection and promotion of the interests of consumers. Identify the correct function.

Ordering to refund the price paid for the product, or the charges paid for the service.

Paying a reasonable amount of compensation for any loss or injury suffered by consumer.

Providing legal assistance to consumers by way of providing aid, legal advice etc. in seeking legal remedy.

Withdrawing the hazardous goods from sale.

✅ Correct Option: 3

Consumer organisations and NGOs educate consumers, publish journals, test products, file complaints and provide legal assistance such as aid and legal advice in seeking remedies. Ordering refunds, awarding compensation and withdrawing hazardous goods from sale are reliefs that only consumer courts (redressal commissions) can order, not NGOs. Hence option 3.

2025: 13 May Shift 1

Which of the following cannot file a complaint under the consumer protection act 2019?

2026: 13 May Shift 1

Consumer organisations and NGOs perform several functions for the protection and promotion of the interests of consumers. Identify which of the following is not a function performed by them:

2022: 20 Aug Shift 1

Which mark should be used by Shining Ltd. for its products.

2022: 6 Oct Shift 1

Match list I with list II

LIST I	LIST II
A. It seeks to protect and promote the interest of consumers	I. The Standards of Weight and Measures Act, 1976
B. It aims to check adulteration of food articles	II. The Trade Mark Act, 1999
C. It provides protection against under weight and under measure of products	III. The Consumer Protection Act 2019
D. It provides protection against fraudulent marks on products	IV. The Prevention of Food Adulteration Act,1954

Choose the correct answer from the option given below:

2022: 15 July Shift 2

Consumer Rights	Explanation
A. Right to consumer education	I. Right to be protected against goods and services which are hazardous to life
B. Right to be heard	II. Right to have complete information of the product
C. Right to be informed	III. Right to file a complaint and be heard in case of dissatisfaction
D. Right to safety	IV. Right to acquire knowledge and to be well informed consumer

Choose the correct answer from the options given below:

2026: 11 May Shift 2

Which of the following statements does not demonstrate the importance of consumer protection from the consumers' perspective?

In India, several consumer organisations and Non-Governmental Organisations (NGOs) have been set up for the protection and promotion of consumers' interests. They perform several functions for the protection and promotion of the interests of consumers. Identify the correct function.

Solution

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