Business Studies

Consumer Protection

Easy

Richa purchased an ISI marked steam iron from a branded shop. When she switched the steam iron on, she got an electric shock. Due to the electric shock she got her fingers burnt. Identify the consumer right violated by the company.

Right to Safety

Right to Seek Redressal

Right to be informed

Right to consumer education

✅ Correct Option: 1

The right to safety protects consumers against goods and services that are hazardous to life, health, and property. A defective steam iron causing an electric shock and burns directly violates the consumer's right to safety.

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The term "Caveat Emptor" means:

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What should consumers do to protect themselves from misleading advertisements?

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For the redressal of consumer grievances at district level, the Consumer Protection Act 2019 provides for setting up of

2025: 13 May Shift 1

Which of the following cannot file a complaint under the consumer protection act 2019?

2023: 11 June Shift 3

Match List - I with List - II.

List - I	List - II
(A) Right to safety/Right to be protected	(I) Complete Information about the products
(B) Right to be Informed	(II) Freedom to access variety of goods
(C) Right to be heard	(III) File a complaint in case of dissatisfaction with goods
(D) Right to be assured	(IV) Qualitative specification like ISI mark

Choose the correct answer from the options given below :

2025: 3 June Shift 2

Which of the following responsibilities a consumer should keep in mind while purchasing, using and consuming goods and services?

Richa purchased an ISI marked steam iron from a branded shop. When she switched the steam iron on, she got an electric shock. Due to the electric shock she got her fingers burnt. Identify the consumer right violated by the company.

Solution

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