AfterBoards Logo
Skip to main contentSkip to solution

CUET Business Studies 2025 PYQs21 May Shift 1. Free, no login required.

Business Studies

past year questions, CUET Business Studies 2025 21 May Shift 1

Consumer Protection

past year questions, Business Studies, CUET Business Studies 2025 21 May Shift 1

Easy

Consumer Protection and Consumer Rights in India

Ananya recently purchased a refrigerator from a well-known electronics store in her city. The salesperson assured her that the product came with a one-year warranty and free servicing. However, within two months, the refrigerator started making loud noises and failed to cool effectively. When Ananya contacted the store, the manager refused to honor the warranty and demanded additional payment for repairs.

Feeling cheated, Ananya decided to exercise her consumer rights. She researched the Consumer Protection Act, which provides a legal framework for addressing consumer grievances in India. Ananya learned about her rights, including the right to safety, the right to information, and the right to redressal.

She first wrote a formal complaint to the store, attaching a copy of the purchase receipt and warranty card. When the store did not respond, Ananya escalated the matter by filing a complaint with the District Consumer Disputes Redressal Commission (DCDRC). She submitted all necessary documents and explained how the store had violated her rights.

The DCDRC found the store guilty of unfair trade practices. The commission ordered the store to repair the refrigerator free of charge and pay Ananya compensation for mental harassment.

What action did Ananya first take against the store?

Solution

✅ Correct Option: 3

Option 1 -> Filing a police complaint would be a more severe escalation step, typically taken after initial attempts to resolve the issue directly with the store have failed.

Option 2 -> Contacting a lawyer represents a formal legal action that usually comes after other resolution methods have been exhausted.

Option 3 -> Writing a formal complaint to the store is a logical first step that allows the store an opportunity to address and resolve the issue directly.

Option 4 -> Protesting outside the store is a public demonstration method that would typically be used after other communication channels have failed.

Hence, Option 3: Wrote a formal complaint to the store -> This is the most appropriate first action as it follows the standard conflict resolution approach of addressing concerns directly with the business before escalating to legal or public actions. A formal written complaint provides documentation and gives the store a fair opportunity to respond and resolve the matter. -> correct

More from this set:

Question 46

Where did Ananya file her complaint?

Question 47

What violation was the store found guilty of?

Question 48

What legal remedy Ananya can avail for resolving her issue?

Question 49

Which consumer right ensures that consumers can seek compensation for unfair practices?

Keyboard Shortcuts

  • Left arrow: Previous question
  • Right arrow: Next question
  • S key: Jump to solution
  • Q key: Jump to question

CUET Business Studies Past Year Questions (Topic-Wise)