Business Studies

Consumer Protection

Easy

Ananya recently purchased a refrigerator from a well-known electronics store in her city. The salesperson assured her that the product came with a one-year warranty and free servicing. However, within two months, the refrigerator started making loud noises and failed to cool effectively. When Ananya contacted the store, the manager refused to honor the warranty and demanded additional payment for repairs.

Feeling cheated, Ananya decided to exercise her consumer rights. She researched the Consumer Protection Act, which provides a legal framework for addressing consumer grievances in India. Ananya learned about her rights, including the right to safety, the right to information, and the right to redressal.

She first wrote a formal complaint to the store, attaching a copy of the purchase receipt and warranty card. When the store did not respond, Ananya escalated the matter by filing a complaint with the District Consumer Disputes Redressal Commission (DCDRC). She submitted all necessary documents and explained how the store had violated her rights.

The DCDRC found the store guilty of unfair trade practices. The commission ordered the store to repair the refrigerator free of charge and pay Ananya compensation for mental harassment.

Which consumer right ensures that consumers can seek compensation for unfair practices?

Right to be Informed

Right to Redressal

Right to Choice

Right to Safety

✅ Correct Option: 2

Option 1 -> Right to be Informed ensures consumers receive accurate information about products and services, enabling them to make informed decisions.

Option 2 -> Right to Redressal guarantees consumers can seek compensation, file complaints, and get resolution against unfair trade practices or exploitation.

Option 3 -> Right to Choice ensures consumers have access to a variety of products and services at competitive prices without monopolistic pressure.

Option 4 -> Right to Safety protects consumers from products and services that are hazardous to life and health.

Hence, Option 2: Right to Redressal -> This is the consumer right that specifically empowers consumers to seek compensation, file complaints, and obtain remedies for unfair practices, defective goods, or unsatisfactory services through consumer forums and courts -> correct

Question 46

Where did Ananya file her complaint?

Question 47

What violation was the store found guilty of?

Question 48

What legal remedy Ananya can avail for resolving her issue?

Question 50

What action did Ananya first take against the store?

Which consumer right ensures that consumers can seek compensation for unfair practices?

Solution

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