Skip to main contentSkip to solution

After completing her Bachelor's in Fashion Designing from a well known college in London, Aahana opened a boutique in a posh market in Delhi. She divided the work into smaller units and each employee was well-trained to perform his/her work efficiently. The sales persons are allowed to close a deal with the buyers by giving a maximum of 5% discount. Whereas the decision to give any further discount rests with Aahana as the final authority.

In the earlier period of her business venture, employees were asked to put in extra hours of work. In return, she had promised to give them a special incentive within a year. Therefore, when the business was doing well, she honored her commitment by giving a bonus to her employees. She also instructed employees that communication from top to bottom should follow the official lines of command.

However, she tends to be more biased towards her female employees when it comes to resolving conflicts among employees.

"She divided the work in smaller units and each employee is well trained to perform his/her work efficiently".

Which Principle of Management is followed here?

Solution

✅ Correct Option: 3

Option 1 -> Decentralisation refers to the distribution of decision-making authority across different levels of the organization, not the division of work into smaller tasks.

Option 2 -> Discipline involves obedience, respect for authority, and adherence to organizational rules and agreements, which is not related to dividing work into units.

Option 3 -> Division of Work involves breaking down complex tasks into smaller, specialized units where each employee is trained to perform specific tasks efficiently, leading to greater productivity and expertise.

Option 4 -> Order refers to systematic arrangement of resources (material and people) - "a place for everything and everything in its place" - not about dividing work tasks.


Hence, Option 3: Division of Work -> The scenario clearly demonstrates division of work where tasks are broken into smaller units and employees are specialized and trained to perform their specific work efficiently. This principle, proposed by Henri Fayol, promotes specialization and increases productivity through focused expertise. -> correct

Keyboard Shortcuts

  • Left arrow: Previous question
  • Right arrow: Next question
  • S key: Jump to solution
  • Q key: Jump to question