Business Studies

Consumer Protection

Easy

Sahil purchased an LCD TV worth Rs. 1.5 lakh and found that the panel of the TV was broken. The shopkeeper refused to entertain the issue. Where would Sahil complain about this?

District Court

District Commission

State Commission

National Commission

✅ Correct Option: 2

Option 1 -> District Court deals with civil and criminal cases, not specifically consumer disputes.

Option 2 -> District Commission handles consumer complaints where the value of goods/services is up to Rs. 1 crore, making it appropriate for Rs. 1.5 lakh TV.

Option 3 -> State Commission handles consumer complaints where the value exceeds Rs. 1 crore but is below Rs. 10 crore.

Option 4 -> National Commission handles consumer complaints where the value exceeds Rs. 10 crore.

Hence, Option 2: District Commission -> Since the LCD TV is worth Rs. 1.5 lakh (which is less than Rs. 1 crore), Sahil should file his consumer complaint with the District Commission under the Consumer Protection Act -> correct

2026: 31 May Shift 1

The following combination constitutes the consumer responsibilities

A. Assert yourself to ensure that you get a fair deal.

B. Be honest in your dealings.

C. Buy only standardized goods as they provide quality assurance.

D. Respect the environment. Avoid waste, littering and contributing to pollution.

Choose the correct answer from the options given below:

2026: 21 May Shift 2

"The consumer has the freedom to access a variety of products at competitive prices. This implies that the marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc. and allow the consumer to make a choice from amongst these". The right of a consumer being explained in the statement is:

2025: 22 May Shift 1

Which of the following right was exercised by Sushma at the first instance?

2022: 6 Oct Shift 1

Mohini went to a shopkeeper to buy hair oil. The shopkeeper forced her to buy a particular brand of oil out of various brands available with him. Which right of Mohini has been violated?

2022: 15 July Shift 2

Consumer Rights	Explanation
A. Right to consumer education	I. Right to be protected against goods and services which are hazardous to life
B. Right to be heard	II. Right to have complete information of the product
C. Right to be informed	III. Right to file a complaint and be heard in case of dissatisfaction
D. Right to safety	IV. Right to acquire knowledge and to be well informed consumer

Choose the correct answer from the options given below:

2025: 21 May Shift 1

What action did Ananya first take against the store?

Sahil purchased an LCD TV worth Rs. 1.5 lakh and found that the panel of the TV was broken. The shopkeeper refused to entertain the issue. Where would Sahil complain about this?

Solution

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