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Arrange the following steps involved in controlling process in a proper sequence.

(A) Measuring actual performance by personal observation or performance report

(B) Analyze the deviation

(C) Setting performance standards

(D) Taking corrective action

Choose the correct answer from the options given below:

Solution

✅ Correct Option: 2

Option 1 -> (A), (B), (C), (D) - This sequence starts with measuring performance before establishing standards, which is illogical as you cannot measure against non-existent benchmarks.

Option 2 -> (C), (A), (B), (D) - This follows the logical flow: first set standards, then measure actual performance, analyze deviations, and finally take corrective action. This is the standard controlling process sequence.

Option 3 -> (B), (A), (D), (C) - This sequence attempts to analyze deviations before measuring performance or setting standards, which is impossible and illogical.

Option 4 -> (C), (B), (D), (A) - This sequence tries to analyze deviations before actually measuring performance, which cannot be done.


Hence, Option 2: (C), (A), (B), (D) -> The controlling process follows a systematic sequence: First, establish performance standards (what should be achieved), then measure actual performance (what is being achieved), analyze any deviations (compare actual vs standard), and finally take corrective action (fix the problems) -> correct

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