Business Studies

Consumer Protection

Medium

According to the Consumer Protection Act 2019, identify who among the following cannot file a complaint.

Any registered consumers' association

Central Government or any State Government

One or more consumers on behalf of numerous consumers having the same interest

A person who avails of any service for any commercial purpose

✅ Correct Option: 4

Under the Consumer Protection Act 2019, a consumer is someone who buys goods or avails services for personal use. A person who buys goods or avails services for commercial or resale purposes is not considered a consumer and therefore cannot file a complaint under the Act.

2026: 11 May Shift 1

What should be kept in mind by a consumer while purchasing, using and consuming Goods and services?

A. Be aware about all the alternatives available in the market

B. Buy local or cheap products to save money

C. Buy only ISI, AGMARK or FSSAI marked products depending on the type of product

D. Blindly rely on shopkeepers words as they know about the product very well

Choose the correct answer from the options given below:

2025: 14 May Shift 1

Sahil purchased an LCD TV worth Rs. 1.5 lakh and found that the panel of the TV was broken. The shopkeeper refused to entertain the issue. Where would Sahil complain about this?

2025: 15 May Shift 2

The Importance of Consumer Protection from a consumer's point of view is:

(A) Social Responsibility

(B) Widespread exploitation of Consumers

(D) Consumer Ignorance

Choose the correct answer from the options given below:

2022: 16 July Shift 2

Which of the following correctly describes FPO as a quality certification mark?

2025: 26 May Shift 2

Match List-I with List-II

List-I	List-II
(A) Right to be heard	(I) To be protected against hazardous goods
(B) Right to Consumer Education	(II) Setting up a consumer grievance cell for the redressal of consumer complaints.
(C) Right to seek redressal	(III) Being aware about the rights and reliefs available in case of problems with a product or service
(D) Right to Safety	(IV) Providing relief to consumers in the form of replacement of a product or in the form of compensation.

Choose the correct answer from the options given below:

2026: 29 May Shift 1

"Jago Grahak Jago" is a multimedia awareness campaign undertaken by:

According to the Consumer Protection Act 2019, identify who among the following cannot file a complaint.

Solution

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