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When the Commission is satisfied about defect in goods, or deficiency in services or any unfair trade practice or claim for compensation under product liability, it can issue an order to seller/manufacturer:

(A) To remove the defect in goods or deficiency in service.

(B) To replace the defective product with a new one, free from any defect.

(C) To pay punitive damages in appropriate circumstances.

(D) To refund the price paid for the product, or the charges paid for the service.

Choose the correct answer from the options given below:

Solution

✅ Correct Option: 3

Under the Consumer Protection Act, 2019, the Commission can direct the opposite party to remove defects or deficiencies, replace the defective product, refund the price or charges paid, and pay punitive damages in appropriate circumstances, among other reliefs. All four orders (A), (B), (C) and (D) are valid. Hence the answer is all of them.

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