Ms Rekha availed beauty services from a reputed beauty parlor in the city. After one day, she started getting rashes on her skin. On scrutiny, it was discovered that expired products were used in her package of beauty services. Out of the under-mentioned remedies, identify which can not be ordered by District Commission:
Ms Rekha availed beauty services from a reputed beauty parlor in the city. After one day, she started getting rashes on her skin. On scrutiny, it was discovered that expired products were used in her package of beauty services. Out of the under-mentioned remedies, identify which can not be ordered by District Commission:
Solution
Ms Rekha received a deficient service involving expired products; refund and compensation are clearly applicable, while replacement and removal of the already-rendered service are not.
Option 1 → Cannot be ordered in this case. Ms Rekha purchased a service, not a defective product that can be replaced.
Option 2 → Can be ordered. The Commission may refund the charges paid for the deficient service.
Option 3 → Cannot practically be ordered in this case. The beauty service has already been rendered, so its deficiency cannot now be removed or corrected.
Option 4 → Can be ordered. Compensation may be awarded for the rashes or other injury suffered.
Therefore, Options 1 and 3 are correct.
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