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CUET Business Studies 2025 PYQs13 May Shift 2. Free, no login required.

Business Studies

past year questions, CUET Business Studies 2025 13 May Shift 2

Controlling

past year questions, Business Studies, CUET Business Studies 2025 13 May Shift 2

Easy

Read the passage and answer the following questions:

XYZ Logistics faced challenges in meeting delivery deadlines, leading to customer complaints. The management decided to implement a structured control process to ensure timely deliveries.

The company set a standard of delivering 95% of orders within the promised timeframe. A tracking system was introduced to monitor real-time delivery progress, ensuring accurate data collection. Monthly reports revealed that only 85% of orders were delivered on time, falling short of the 95% benchmark. Analysis showed delays occurred due to inefficient route planning and uncoordinated warehouse operations.

To address these issues, XYZ Logistics optimized route planning using AI-based software and trained warehouse staff to streamline operations.

After implementing changes, performance improved to 92% within the first month and met the 95% target in three months. Management regularly reviewed the system to maintain performance.

By implementing all elements of the controlling process, XYZ Logistics ensured continuous improvement and customer satisfaction.

What caused the delivery delays?

Solution

✅ Correct Option: 2

Option 1 -> High fuel costs impact operational expenses but don't directly cause delivery delays in scheduling and coordination.

Option 2 -> Inefficient route planning leads to longer delivery times, and uncoordinated warehouse operations cause bottlenecks in order processing and dispatch.

Option 3 -> While vehicle shortage can cause delays, the core issue is how existing resources are managed and coordinated.

Option 4 -> Poor marketing affects customer acquisition and brand awareness, not delivery performance or logistics operations.

Hence, Option 2: Inefficient route planning and uncoordinated warehouse operations -> These directly impact delivery timelines as poor routes increase travel time and uncoordinated warehouse operations create processing delays, preventing timely dispatch and delivery -> correct

More from this set:

Question 46

Which element of control involves matching performance with standards?

Question 47

What corrective action was taken for warehouse operations?

Question 48

What was the performance gap initially identified?

Question 50

Identify the main cause of the deviation that occured in the organisation.

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CUET Business Studies Past Year Questions (Topic-Wise)