Sunlight pvt. ltd. are involved in the production of light bulbs of 10W, 50W and 100W. They usually produce 1000 bulbs every day and the internal quality assurance team finds that five to ten bulbs are always defective, yet they ignore this fact and allow the production team to proceed without any further action. Which concept did they follow in the case?
Sunlight pvt. ltd. are involved in the production of light bulbs of 10W, 50W and 100W. They usually produce 1000 bulbs every day and the internal quality assurance team finds that five to ten bulbs are always defective, yet they ignore this fact and allow the production team to proceed without any further action. Which concept did they follow in the case?
Solution
Management by exception means an attempt to control everything ends up controlling nothing; only significant deviations beyond a permissible limit should be brought to management's notice. Since 5-10 defective bulbs out of 1000 (0.5-1%) is a minor deviation, ignoring it and letting production continue reflects management by exception.
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