Business Studies

Consumer Protection

Easy

Many Business Organisations have set up their own consumer services and grievance cells so that the consumer can file a complaint in case of dissatisfaction with a good or service. Name the Consumer Right on which the Business Organisations are focussing :

Right to be informed

Right to be Heard

Right to be Seek Redressal

Right to Consumer Education

✅ Correct Option: 2

The right to be heard ensures that consumers' grievances, complaints, and interests receive due consideration. Setting up consumer services and grievance cells so that consumers can voice complaints is a direct application of this right.

2025: 14 May Shift 1

With growing competition and an attempt to increase their sales and market share using unfair means, the manufacturers, sellers and service providers may be tempted to engage in:

2025: 26 May Shift 2

Match List-I with List-II

List-I	List-II
(A) Right to be heard	(I) To be protected against hazardous goods
(B) Right to Consumer Education	(II) Setting up a consumer grievance cell for the redressal of consumer complaints.
(C) Right to seek redressal	(III) Being aware about the rights and reliefs available in case of problems with a product or service
(D) Right to Safety	(IV) Providing relief to consumers in the form of replacement of a product or in the form of compensation.

Choose the correct answer from the options given below:

2023: 11 June Shift 3

Which of the following is NOT true regarding role of NGOs (Non Government Organizations) in consumer protection ?

2025: 15 May Shift 1

Match List-I with List-II

List-I	List-II
Consumer rights	Meaning
(A) Right to be heard	(I) Right to acquire knowledge and to be a well informed consumer throughout life.
(B) Right to seek redressal	(II) The consumer has the right to file complaint with the organisation in case of dissatisfaction with a good or serrvice.
(C) Right to consumer education	(III) The consumer has the right to be protected against goods and services which are hazardous to life and health.
(D) Right to safety	(IV) The consumer has a right to get relief if the product falls short of their expectations.

Choose the correct answer from the options given below:

2025: 31 May Shift 1

Which of the following consumer right is highlighted from the above statement?

2026: 6 June Shift 1

Which of the folowing is not included in 'Ways and means of Consumer Protection'?

Many Business Organisations have set up their own consumer services and grievance cells so that the consumer can file a complaint in case of dissatisfaction with a good or service. Name the Consumer Right on which the Business Organisations are focussing :

Solution

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