Consumer Rights	Explanation
A. Right to consumer education	I. Right to be protected against goods and services which are hazardous to life
B. Right to be heard	II. Right to have complete information of the product
C. Right to be informed	III. Right to file a complaint and be heard in case of dissatisfaction
D. Right to safety	IV. Right to acquire knowledge and to be well informed consumer

Choose the correct answer from the options given below:

When the Commission is satisfied about defect in goods, or deficiency in services or any unfair trade practice or claim for compensation under product liability, it can issue an order to seller/manufacturer:

(A) To remove the defect in goods or deficiency in service.

(B) To replace the defective product with a new one, free from any defect.

(C) To pay punitive damages in appropriate circumstances.

(D) To refund the price paid for the product, or the charges paid for the service.

Choose the correct answer from the options given below:

Who can file a complaint?

A. Any Consumer

B. Any Shopkeeper

C. Any registered consumer association

D. Any non-registered NGO

E. A legal heir of a deceased consumer

Choose the correct answer from the options given below:

Manoj filed a complaint with the District Commission but was not satisfied with the decision. To which authority can he file an appeal against the decision?

Many Business Organisations have set up their own consumer services and grievance cells so that the consumer can file a complaint in case of dissatisfaction with a good or service. Name the Consumer Right on which the Business Organisations are focussing :

Identify the Consumer Right - 'The consumer has the freedom to access variety of products at competitive prices. This implies that the marketer should offer a wide variety of products in terms of quality, brand, prices, size, etc.'

Sahil purchased an LCD TV worth Rs. 1.5 lakh and found that the panel of the TV was broken. The shopkeeper refused to entertain the issue. Where would Sahil complain about this?