CUET Business Studies - Business Studies - Consumer Protection | Free Questions - Page 4

Q1:

2025: 21 May Shift 1

Business Studies

>

Consumer Protection

Medium

Ananya recently purchased a refrigerator from a well-known electronics store in her city. The salesperson assured her that the product came with a one-year warranty and free servicing. However, within two months, the refrigerator started making loud noises and failed to cool effectively. When Ananya contacted the store, the manager refused to honor the warranty and demanded additional payment for repairs.

Feeling cheated, Ananya decided to exercise her consumer rights. She researched the Consumer Protection Act, which provides a legal framework for addressing consumer grievances in India. Ananya learned about her rights, including the right to safety, the right to information, and the right to redressal.

She first wrote a formal complaint to the store, attaching a copy of the purchase receipt and warranty card. When the store did not respond, Ananya escalated the matter by filing a complaint with the District Consumer Disputes Redressal Commission (DCDRC). She submitted all necessary documents and explained how the store had violated her rights.

The DCDRC found the store guilty of unfair trade practices. The commission ordered the store to repair the refrigerator free of charge and pay Ananya compensation for mental harassment.

What legal remedy Ananya can avail for resolving her issue?

Consumer Protection Act, 1976

Consumer Protection Act, 2019

Indian Contract Act

Indian Penal Code

Correct Answer

Option 2

Correct Answer

Explanation

Q2:

2025: 21 May Shift 1

Business Studies

>

Consumer Protection

Easy

Ananya recently purchased a refrigerator from a well-known electronics store in her city. The salesperson assured her that the product came with a one-year warranty and free servicing. However, within two months, the refrigerator started making loud noises and failed to cool effectively. When Ananya contacted the store, the manager refused to honor the warranty and demanded additional payment for repairs.

Feeling cheated, Ananya decided to exercise her consumer rights. She researched the Consumer Protection Act, which provides a legal framework for addressing consumer grievances in India. Ananya learned about her rights, including the right to safety, the right to information, and the right to redressal.

She first wrote a formal complaint to the store, attaching a copy of the purchase receipt and warranty card. When the store did not respond, Ananya escalated the matter by filing a complaint with the District Consumer Disputes Redressal Commission (DCDRC). She submitted all necessary documents and explained how the store had violated her rights.

The DCDRC found the store guilty of unfair trade practices. The commission ordered the store to repair the refrigerator free of charge and pay Ananya compensation for mental harassment.

Which consumer right ensures that consumers can seek compensation for unfair practices?

Right to be Informed

Right to Redressal

Right to Choice

Right to Safety

Correct Answer

Option 2

Correct Answer

Explanation

Q3:

2025: 21 May Shift 1

Business Studies

>

Consumer Protection

Easy

Consumer Protection and Consumer Rights in India

Ananya recently purchased a refrigerator from a well-known electronics store in her city. The salesperson assured her that the product came with a one-year warranty and free servicing. However, within two months, the refrigerator started making loud noises and failed to cool effectively. When Ananya contacted the store, the manager refused to honor the warranty and demanded additional payment for repairs.

Feeling cheated, Ananya decided to exercise her consumer rights. She researched the Consumer Protection Act, which provides a legal framework for addressing consumer grievances in India. Ananya learned about her rights, including the right to safety, the right to information, and the right to redressal.

She first wrote a formal complaint to the store, attaching a copy of the purchase receipt and warranty card. When the store did not respond, Ananya escalated the matter by filing a complaint with the District Consumer Disputes Redressal Commission (DCDRC). She submitted all necessary documents and explained how the store had violated her rights.

The DCDRC found the store guilty of unfair trade practices. The commission ordered the store to repair the refrigerator free of charge and pay Ananya compensation for mental harassment.

What action did Ananya first take against the store?

Filed a police complaint

Contacted a lawyer

Wrote a formal complaint to the store

Protested outside the store

Correct Answer

Option 3

Correct Answer

Explanation

Q4:

2025: 16 May Shift 1

Business Studies

>

Consumer Protection

Easy

Match List–I with List–II

List–I	List–II
(A) Right to be assured/choose	(I) The consumer has the freedom to access a variety of products at competitive prices.
(B) Right to seek redressal	(II) The consumer has a right to acquire knowledge and to be well-informed.
(C) Right to Consumer Education	(III) The consumer has a right to know its ingredients, date of manufacture, price, quantity, etc.
(D) Right to be informed	(IV) The consumer has a right to get relief against unfair trade practices.

Choose the correct answer from the options given below:

(A) - (I), (B) - (IV), (C) - (II), (D) - (III)

(A) - (I), (B) - (III), (C) - (II), (D) - (IV)

(A) - (I), (B) - (II), (C) - (IV), (D) - (III)

(A) - (III), (B) - (IV), (C) - (I), (D) - (II)

Correct Answer

Option 1

Correct Answer

Explanation

Q5:

2025: 16 May Shift 1

Business Studies

>

Consumer Protection

Medium

Which of the following statements are correct?

(A) In addition to his rights, a consumer should also keep in mind his responsibilities while purchasing goods/services.

(B) From the point of consumers, consumer protection is important because consumers are ignorant, unorganized and exploited by sellers.

(C) Any registered consumers' association can file a complaint.

(D) The Consumer Protection Act provides for setting up of a two-tier enforcement machinery at the District and State levels.

Choose the correct answer from the options given below:

(A), (B) and (D) only

(A), (B) and (C) only

(A), (B), (C) and (D)

(B), (C) and (D) only

Correct Answer

Option 2

Correct Answer

Explanation

Q6:

2025: 15 May Shift 2

Business Studies

>

Consumer Protection

Medium

Due to the carelessness of surgeon, Harish passed away within a week’s time after his spine surgery. Who cannot file a case in this case?

The Consumer

Any Registered Consumer Association

A legal heir of the deceased consumer

Legal Representative of deceased

Correct Answer

Option 1

Correct Answer

Explanation

Q7:

2025: 15 May Shift 2

Business Studies

>

Consumer Protection

Easy

The Importance of Consumer Protection from a consumer's point of view is:

(A) Social Responsibility

(B) Widespread exploitation of Consumers

(C) Unorganized Consumers

(D) Consumer Ignorance

Choose the correct answer from the options given below:

(A), (B) and (D) only

(A), (B) and (C) only

(A), (B), (C) and (D)

(B), (C) and (D) only

Correct Answer

Option 4

Correct Answer

Explanation

Q8:

2025: 15 May Shift 2

Business Studies

>

Consumer Protection

Easy

Which element of the product mix helps in fulfilling the Right To Information?

Branding

Packaging

Labelling

Trademark

Correct Answer

Option 3

Correct Answer

Explanation

Q9:

2025: 15 May Shift 2

Business Studies

>

Consumer Protection

Easy

Which Consumer Right gives freedom to consumers to access a variety of products at competitive prices?

Right to Safety

Right to be Informed

Right to be Heard

Right to Choose/ be assured

Correct Answer

Option 4

Correct Answer

Explanation

Q10:

2025: 15 May Shift 1

Business Studies

>

Consumer Protection

Easy

Match List-I with List-II

List-I (Legal protection for consumers)	List-II (Meaning)
(A) The Bureau of Indian Standards Act	(I) Applicable to goods which are sold by weight, measure or number.
(B) The Standards of Weights and Measures Act	(II) Formulation of quality standards for goods and their certification.
(C) The Competition Act	(III) To protect and promote the interests of consumers.
(D) The Consumer Protection Act	(IV) The Act protects consumers from practices adopted by businesses which hamper competition in the market.

Choose the correct answer from the options given below:

(A)- (II), (B) - (I), (C) - (IV), (D) - (III)

(A)- (I), (B) - (III), (C) - (II), (D) - (IV)

(A)- (I), (B) - (II), (C) (IV), (D) - (III)

(A)- (III), (B) - (IV), (C) - (I), (D) - (II)

Correct Answer

Option 1

Correct Answer

Explanation

Q11:

2025: 15 May Shift 1

Business Studies

>

Consumer Protection

Easy

Match List-I with List-II

List-I	List-II
Consumer rights	Meaning
(A) Right to be heard	(I) Right to acquire knowledge and to be a well informed consumer throughout life.
(B) Right to seek redressal	(II) The consumer has the right to file complaint with the organisation in case of dissatisfaction with a good or serrvice.
(C) Right to consumer education	(III) The consumer has the right to be protected against goods and services which are hazardous to life and health.
(D) Right to safety	(IV) The consumer has a right to get relief if the product falls short of their expectations.

Choose the correct answer from the options given below:

(A) - (II), (B) - (IV), (C) - (I), (D) - (III)

(A) - (I), (B) - (IV), (C) - (II), (D) - (III)

(A) - (I), (B) - (II), (C) - (IV), (D) - (III)

(A) - (III), (B) - (IV), (C) - (I), (D) - (II)

Correct Answer

Option 1

Correct Answer

Explanation

Q12:

2025: 14 May Shift 2

Business Studies

>

Consumer Protection

Easy

Which of the following is NOT the consumer's responsibility while purchasing goods and services?

Buy only standardized goods

Engage in scrupulous practices

Read labels carefully

Ensure a fair deal

Correct Answer

Option 2

Correct Answer

Explanation

Q13:

2025: 14 May Shift 2

Business Studies

>

Consumer Protection

Easy

Match List-I with List-II

List-I	List-II
Consumer Rights	Statement
(A) Right to be informed	(I) Manufacturing date, ingredients, price, quantity of the product etc.
(B) Right to safety	(II) Customers can raise complaints with the customer care division of the company.
(C) Right to seek redressal	(III) Warning: Use only for low current devices.
(D) Right to be heard	(IV) A consumer has a right to get relief in case the product falls short of his expectations.

Choose the correct answer from the options given below:

(A) - (I), (B) - (II), (C) - (III), (D) - (IV)

(A) - (I), (B) - (III), (C) - (II), (D) - (IV)

(A) - (I), (B) - (III), (C) - (IV), (D) - (II)

(A) - (III), (B) - (IV), (C) - (I), (D) - (II)

Correct Answer

Option 3

Correct Answer

Explanation

Q14:

2025: 14 May Shift 2

Business Studies

>

Consumer Protection

Easy

Which of the following is NOT a Right under the Consumer Protection Act 2019?

Right to Consumer Education

Right to be Heard

Right to Sale

Right to Seek Redressal

Correct Answer

Option 3

Correct Answer

Explanation

Q15:

2025: 14 May Shift 2

Business Studies

>

Consumer Protection

Medium

Which of the following are the role of NGOs and consumer organizations for the protection of consumers?

(A) Carrying out testing of consumer products

(B) Taking initiatives in filing cases in consumer courts for individuals only

(C) Providing legal assistance to consumers by way of providing aid, legal advice etc.

(D) Publishing periodicals to impart knowledge about consumer problems and relief available.

Choose the correct answer from the options given below:

(A), (C) and (D) only

(A), (B) and (C) only

(A), (B), (C) and (D)

(B), (C) and (D) only

Correct Answer

Option 1

Correct Answer

Explanation

Q16:

2025: 14 May Shift 1

Business Studies

>

Consumer Protection

Easy

Sahil purchased an LCD TV worth Rs. 1.5 lakh and found that the panel of the TV was broken. The shopkeeper refused to entertain the issue. Where would Sahil complain about this?

District Court

District Commission

State Commission

National Commission

Correct Answer

Option 2

Correct Answer

Explanation

Q17:

2025: 14 May Shift 1

Business Studies

>

Consumer Protection

Easy

With growing competition and an attempt to increase their sales and market share using unfair means, the manufacturers, sellers and service providers may be tempted to engage in:

Unscrupulous Practices

Ethical Practices

Lowering Price

Increasing Advertisement

Correct Answer

Option 1

Correct Answer

Explanation

Q18:

2025: 14 May Shift 1

Business Studies

>

Consumer Protection

Easy

Which of the following is NOT related to the importance of consumer protection from a consumer's viewpoint?

Unorganised Consumers

Consumer Ignorance

Social Responsibility of Consumers

Widespread Exploitation of Consumers

Correct Answer

Option 3

Correct Answer

Explanation

Q19:

2025: 13 May Shift 2

Business Studies

>

Consumer Protection

Easy

Arrange the following Redressal Agencies in the hierarchical structure (bottom to top) as per the Consumer Protection Act, 2019

(A) District Commission

(B) National Commission

(C) Supreme Court

(D) State Commission

(D), (B), (C), (A)

(A), (C), (B), (D)

(A), (D), (B), (C)

(C), (B), (D), (A)

Correct Answer

Option 3

Correct Answer

Explanation

Q20:

2025: 13 May Shift 2

Business Studies

>

Consumer Protection

Easy

Match List-I with List-II

List-I	List-II
Consumer Rights	(Explanation)	(Explanation)
---	---
(A) Right to be informed	(I) The right to be a well-informed consumer throughout life.
(B) Right to be heard	(II) The right to have freedom to access a variety of products at competitive prices.
(C) Right to Consumer Education	(III) A right to have complete information about the product the consumer intends to buy.
(D) Right to choose/ be assured	(IV) A right to file a complaint in case of dissatisfaction with a goods or a service.

Choose the correct answer from the options given below:

(A) - (I), (B) - (II), (C) - (III), (D) - (IV)

(A) - (I), (B) - (III), (C) - (II), (D) - (IV)

(A) - (I), (B) - (II), (C) - (IV), (D) - (III)

(A) - (III), (B) - (IV), (C) - (I), (D) - (II)

Correct Answer

Option 4

Correct Answer

Explanation

Q21:

2025: 13 May Shift 1

Business Studies

>

Consumer Protection

Medium

The importance of consumer protection from the business point of view includes:

(A) Social responsibility

(B) Government intervention

(C) Business uses its own resources

(D) Long term interest of business

Choose the correct answer from the options given below:

(A), (C) and (D) only

(A), (B) and (D) only

(A), (B), (C) and (D) only

(B), (C) and (D) only

Correct Answer

Option 2

Correct Answer

Explanation

Q22:

2025: 13 May Shift 1

Business Studies

>

Consumer Protection

Easy

Which of the following cannot file a complaint under the consumer protection act 2019?

An ignorant consumer

A person who obtains the goods without any consideration

Legal heir of a deceased consumer.

Central government

Correct Answer

Option 2

Correct Answer

Explanation

Q23:

2024

Business Studies

>

Consumer Protection

Easy

If any of the parties are not satisfied by the order of _____ they can appeal against such order to the State Commission on the grounds of facts or law within a period of forty-five days from the date of order.

District Commission

State Commission

National Commission

Local Court

Correct Answer

Option 1

Correct Answer

Explanation

Q24:

2024

Business Studies

>

Consumer Protection

Medium

Identify the importance of consumer protection discussed in the following lines - 'Business organisations make money by selling goods and providing services to consumers. Thus, consumers form an important group among the many stakeholders of business and like other stakeholders, their interest has to be well taken care of.'

Moral justification

Business uses society's resources

Social responsibility

Long-term interest of business

Correct Answer

Option 3

Correct Answer

Explanation

Q25:

2024

Business Studies

>

Consumer Protection

Medium

Identify the Consumer Right - 'The consumer has the freedom to access variety of products at competitive prices. This implies that the marketer should offer a wide variety of products in terms of quality, brand, prices, size, etc.'

Right to Safety

Right to Seek Redressal

Right to be Assured

Right to Consumer Education

Correct Answer

Option 3

Correct Answer

Explanation

Q26:

2023: 22 June Shift 1

Business Studies

>

Consumer Protection

Easy

If any party is not satisfied by the order of District Commission, then appeal against such order can be made to state commission within a period of _______ days from the date of order.

Forty five

Thirty

Sixty

Forty

Correct Answer

Option 1

Correct Answer

Explanation

Q27:

2023: 22 June Shift 1

Business Studies

>

Consumer Protection

Easy

Ashok went to a shop to buy a tooth paste. The shopkeeper showed him different varities of toothpaste available in his shop. Ashok took one of them but had an allergy after using it. He later on checked that the product had crossed its expiry date. Which responsibility has Ashok ignored as a customer?

Read labels carefully for information such as net weight, price, expiry date etc.

Assert that you get a fair deal

Ask for a cash memo

Avoid waste, littering and contributing to pollution

Correct Answer

Option 1

Correct Answer

Explanation

Q28:

2023: 22 June Shift 1

Business Studies

>

Consumer Protection

Easy

It is mandatory for the manufactuures to provide information such as ingredients, date of manufacture, price, directions for use, price etc. The consumer right highlighted here is-

Right to safety

Right to be informed

Right to be heard

Right to Consumer Education

Correct Answer

Option 2

Correct Answer

Explanation

Q29:

2023: 11 June Shift 3

Business Studies

>

Consumer Protection

Medium

Match List - I with List - II.

List - I	List - II
(A) Right to safety/Right to be protected	(I) Complete Information about the products
(B) Right to be Informed	(II) Freedom to access variety of goods
(C) Right to be heard	(III) File a complaint in case of dissatisfaction with goods
(D) Right to be assured	(IV) Qualitative specification like ISI mark

Choose the correct answer from the options given below :

(A)-(I), (B)-(II), (C)-(III), (D)-(IV)

(A)-(IV), (B)-(I), (C)-(II), (D)-(III)

(A)-(II), (B)-(III), (C)-(IV), (D)-(I)

(A)-(IV), (B)-(I), (C)-(III), (D)-(II)

Correct Answer

Option 4

Correct Answer

Explanation

Q30:

2023: 11 June Shift 3

Business Studies

>

Consumer Protection

Easy

Which of the following is NOT true regarding role of NGOs (Non Government Organizations) in consumer protection ?

Educating general public about consumer rights

Publishing periodicals and other publications on consumer rights

Asking consumers to avoid legal hassles

Ensuring testing of goods

Correct Answer

Option 3

Correct Answer

Explanation

CUET Business Studies: Business StudiesConsumer Protection. Free, no login required.

Q1:

Q2:

Q3:

Q4:

Match List–I with List–II

Q5:

Q6:

Q7:

Q8:

Q9:

Q10:

Q11:

Q12:

Q13:

Q14:

Q15:

Q16:

Q17:

Q18:

Q19:

Q20:

Q21:

Q22:

Q23:

Q24:

Q25:

Q26:

Q27:

Q28:

Q29:

Q30:

CUET Business Studies Past Year Questions (Topic-Wise)