Q1:
2026: 13 May Shift 2
Business Studies
Consumer Protection
Medium
The Consumer Protection Act, 2019 gives which right to the consumers:
2026: 13 May Shift 2
Business Studies
Consumer Protection
Medium
The Consumer Protection Act, 2019 gives which right to the consumers:
2026: 13 May Shift 2
Business Studies
Consumer Protection
Medium
In India, several consumer organisations and Non-Governmental Organisations (NGOs) have been set up for the protection and promotion of consumers' interests. They perform several functions for the protection and promotion of the interests of consumers. Identify the correct function.
2026: 13 May Shift 2
Business Studies
Consumer Protection
Hard
Match List-I with List-II:
| List-I (Consumer Rights) | List-II (Definitions) |
|---|---|
| (A) Right to be informed | (I) A right to have complete information about the product he intends to buy. |
| (B) Right to be assured | (II) Marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc |
| (C) Right to be heard | (III) Redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc. |
| (D) Right to seek redressal | (IV) Many enlightened business firms have set up their own consumer service and grievance cells. |
Choose the correct answer from the options given below:
2026: 13 May Shift 1
Business Studies
Consumer Protection
Medium
Mr. Khanna is a renowned lawyer dealing in cases related to consumer courts. He was addressing a joint meeting of the lawyers of his association and briefing them. He said," Where the District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order":
(A) To discontinue the fair trade practice and not to repeat it in the future.
(B) To pay punitive damages in appropriate circumstances.
(C) To replace the defective product with a new one, free from any defect.
(D) To cease the manufacture of hazardous goods and to desist from offering hazardous services.
Choose the correct answer from the options given below:
2026: 13 May Shift 1
Business Studies
Consumer Protection
Medium
The following are the consumer rights under Consumer Protection Act 2019:
(A) Right to Consumer Education
(B) Right to Protection
(C) Right to be Heard
(D) Right to Seek Redressal
Choose the correct answer from the options given below:
2026: 13 May Shift 1
Business Studies
Consumer Protection
Hard
Consumer organisations and NGOs perform several functions for the protection and promotion of the interests of consumers. Identify which of the following is not a function performed by them:
2026: 12 May Shift 1
Business Studies
Consumer Protection
Medium
Identify the Commission that has the jurisdiction to entertain complaints where the value of goods or services paid as consideration is three crores :
2026: 12 May Shift 1
Business Studies
Consumer Protection
Easy
Anil bought goods from a shop which he found to be defective, he was encouraged to strongly protest against the unscrupulous, exploitative and unfair trade practices of the seller. The encouragement for this protest could have been given by:
2026: 12 May Shift 1
Business Studies
Consumer Protection
Easy
Which of the following is not a Consumer Right under the Consumer Protection Act 2019 ?
2026: 11 May Shift 2
Business Studies
Consumer Protection
Easy
Where District or State or National Commission is satisfied about defect in goods, or deficiency in services or any unfair trade practice or claim for compensation under product liability, issues an order for :
A. To remove a defect in goods or deficiency in service
B. To pay punitive damages in appropriate circumstances.
C. To offer hazardous goods for sale
D. To withdraw hazardous goods from sale.
Choose the correct answer from the options given below:
2026: 11 May Shift 2
Business Studies
Consumer Protection
Medium
Which of the following statements does not demonstrate the importance of consumer protection from the consumers' perspective?
2026: 11 May Shift 2
Business Studies
Consumer Protection
Medium
As per the Consumer Protection Act,2019 who cannot file a complaint?
2026: 11 May Shift 1
Business Studies
Consumer Protection
Easy
_____________ is not a relief available to a consumer.
2026: 11 May Shift 1
Business Studies
Consumer Protection
Easy
_____________ is not considered as a consumer right under Consumer Protection Act 2019.
2026: 11 May Shift 1
Business Studies
Consumer Protection
Easy
What should be kept in mind by a consumer while purchasing, using and consuming Goods and services?
A. Be aware about all the alternatives available in the market
B. Buy local or cheap products to save money
C. Buy only ISI, AGMARK or FSSAI marked products depending on the type of product
D. Blindly rely on shopkeepers words as they know about the product very well
Choose the correct answer from the options given below:
2025: 3 June Shift 2
Business Studies
Consumer Protection
Easy
"The consumer has a right to get relief against unfair trade practices, restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations". Which consumer right has been exhibited in this statement?
2025: 3 June Shift 2
Business Studies
Consumer Protection
Easy
Which of the following responsibilities a consumer should keep in mind while purchasing, using and consuming goods and services?
2025: 3 June Shift 2
Business Studies
Consumer Protection
Easy
The term "Caveat Emptor" means:
2025: 3 June Shift 1
Business Studies
Consumer Protection
Easy
The importance of consumer protection from the consumer's point of view can be understood from which point?
2025: 3 June Shift 1
Business Studies
Consumer Protection
Easy
Which of the following is NOT the right of consumers as per the Consumer Protection Act 2019?
2025: 3 June Shift 1
Business Studies
Consumer Protection
Easy
How many consumer rights are there in the Consumer Protection Act, 2019?
2025: 2 June Shift 2
Business Studies
Consumer Protection
Easy
Which of the following is NOT a Consumer right under Consumer Protection Act 2019?
2025: 2 June Shift 2
Business Studies
Consumer Protection
Easy
Which of the following is NOT the importance of consumer protection from the point of view of business?
2025: 2 June Shift 2
Business Studies
Consumer Protection
Medium
Which of the following is not the function of consumer organizations and NGOs for the protection and promotion of the interests of consumers?
2025: 2 June Shift 2
Business Studies
Consumer Protection
Easy
Match List-I with List-II
| List-I | List-II |
|---|---|
| Consumer Right | Description |
| (A) Right to be informed | (I) Freedom to access a variety of products at competitive prices. |
| (B) Right to consumer education | (II) Right to know everything about the product such as price, ingredients etc. |
| (C) Right to choose/be assured | (III) Right to get relief against unfair trade practices. |
| (D) Right to seek redressal | (IV) Right to acquire knowledge and to be a well-informed consumer. |
Choose the correct answer from the options given below:
2025: 31 May Shift 1
Business Studies
Consumer Protection
Easy
Under the Consumer Protection Act 2019, which of the following is not included in the rights of the consumers?
2025: 31 May Shift 1
Business Studies
Consumer Protection
Easy
2025: 31 May Shift 1
Business Studies
Consumer Protection
Easy
Seema purchased a TV for Rs. , and she found that it was not working properly. Despite efforts, Seema was not able to file a complaint. Which of the following consumer rights has been violated in this case?
2025: 30 May Shift 2
Business Studies
Consumer Protection
Easy
For the redressal of consumer grievances at district level, the Consumer Protection Act 2019 provides for setting up of
2025: 30 May Shift 2
Business Studies
Consumer Protection
Easy
Which of the following is the quality certification mark used in case of agricultural products?