CUET Business Studies: Business StudiesConsumer Protection. Free, no login required.

Consider the following Facts about Consumer Protection Act :

(A) Getting relief against unfair trade practices by a consumer is called right to be heard

(B) A seller is not a King in a free market economy

(C) 'Caveat emptor' means 'Let the buyer beware'

(D) Right of Consumer for being well informed throughout life, is called right to be informed

(E) Freedom to consumer for accessing variety of Products is right to be assured.

Choose the correct answer from the options given below :

Which of the following statements are correct ?

(A) The Consumer Protection Act seeks to protect and promote the consumers interest.

(B) Consumer Protection Act was laid down in the year 1947.

(C) It is the moral duty of any business to take care of consumers interests.

(D) A business has social responsibilities towards various interest groups.

(E) Government of India has enacted several regulations designed to provide adequate protection to consumers.

Choose the correct answer from the options given below :

Who can file a complaint before the appropriate consumer forum ?

According to the Consumer Protection Act 2019, identify who among the following cannot file a complaint.

Mohini went to a shopkeeper to buy hair oil. The shopkeeper forced her to buy a particular brand of oil out of various brands available with him. Which right of Mohini has been violated?

" ISI Mark" is found on

Match list I with list II

Choose the correct answer from the option given below:

Richa purchased an ISI marked steam iron from a branded shop. When she switched the steam iron on, she got an electric shock. Due to the electric shock she got her fingers burnt. Identify the consumer right violated by the company.

Many Business Organisations have set up their own consumer services and grievance cells so that the consumer can file a complaint in case of dissatisfaction with a good or service. Name the Consumer Right on which the Business Organisations are focussing :

When DTH was launched in India all service providers were charging a flat rate in which all channels were provided. Consumers even had to pay for those channels which they did not want to see. Which consumer right is ignored by the DTH service providers ?

Match the items of List - I with the correct items of List - II.

List - I (Marks)	List - II (Name)
(a)	(i) Food Process Order
(b)	(ii) Electrical Goods
(c)	(iii) Eco-Mark
(d)	(iv) BIS Hallmark

Rohit died in a car accident as the air bags of the car did not open on impact. His family and friends are very angry about this defect in the car. They decided to file a case on the car company. Who can file a case on the car company under Consumer Protection Act. ?

If the consumer court is satisfied about the genuineness of the complaint made by the consumer, identify the reliefs which court could award

A. To remove the defect in goods or deficiency in services

B. To refund the price paid for the product/ service

C. To issue corrective advertisement to neutralise the effect of a misleading advertisement

D. To publish periodicals and other publications to impart knowledge about consumer rights.

When the value of the goods or services in question, along with the compensation claimed exceeds 1 crore but is less than 10 crore, identify the Redressal Forum, aggrieved party would approach as per Consumer Protection Act, 2019.

Electrical appliances manufactured by the manufactures by using sub standard raw materials might cause serious injury to the users. Which consumer right is highlighted in the above line.

Which quality certification mark is used for agriculture products?

Identify the product with which ISI mark is associated :

Rajat purchased a laptop for Rs. 80,000. After one week, the laptop screen stopped working. The company refused to replace the laptop even though it was in guarantee period. In which court should Rajat file a complaint?

Karan bought a luxury, high-end car for Rs. 1.5 Crore. It had developed some problem and since the seller did not solve the issue, Karan decided to file a complaint in the consumer court.

Identify the appropriate consumer forum where Karan can file a complaint under the Consumer Protection Act, 2019.

Sugandha has to buy a diamond studded gold ring for her fiance Harmeet. Which quality mark she should check?

Identify from the following, who Cannot file a complaint under Consumer Protection Act.

Government is creating awareness amongst people about their consumer rights and responsibilities through its advertisement: Jago Grahak Jago.

Which consumer right has been highlighted in the above statement?

Which of the following correctly describes FPO as a quality certification mark?

As per Consumer Protection Act, 2019, an aggrieved consumer can make a complaint to the State Commission when the value of goods and services along with compensation claimed.

Choose the correct answer from the options given below:

Shikha wants to buy a Microwave. She goes to an outlet for the same. The sales person is convincing her to buy microwave of a particular brand only.

Identify the consume right which is being hindered here from the following

Identify from the following phrase which means "Let the buyer beware"?

Who can file a complaint?

A. Any Consumer

B. Any Shopkeeper

C. Any registered consumer association

D. Any non-registered NGO

E. A legal heir of a deceased consumer

Choose the correct answer from the options given below:

Identify from the following that cannot be termed as a 'Consumer' under Consumer Protection Act?