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Read the text given below and answer the questions from.

Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like:

  • Employees are offered shares at a price lower than the market price.
  • Employees are given individual autonomy and rewards for performance.

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served.

In order to keep an eye on employees performance, a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated, goals are achieved and organisation is growing.

"All communication must be recorded and filed in the office" Which type of communication is best described in the above statement?

Solution

Correct Option: 4

Formal communication flows through officially recognised channels and is usually documented in writing and preserved for future reference. The requirement to record and file all communication in the office points to formal communication, in contrast to informal or grapevine communication, which is unofficial and undocumented.

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