Solution
✅ Correct Option: 2
The given statement defines the process of influencing the behaviour of people by making them strive voluntarily towards achievement of goals.
This is the definition of Leadership.
Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals.
The keywords 'influencing behaviour' and 'voluntarily' align with the concept of leadership.
From the case study, employees had shown disappointment on present leadership, which connects to this process.
The correct answer is Leadership.