Business Studies

Consumer Protection

Medium

If the consumer court is satisfied about the genuineness of the complaint made by the consumer, identify the reliefs which court could award

A. To remove the defect in goods or deficiency in services

B. To refund the price paid for the product/ service

C. To issue corrective advertisement to neutralise the effect of a misleading advertisement

D. To publish periodicals and other publications to impart knowledge about consumer rights.

A, B and C only

A, B and D only

B, C and D only

C, D and E only

✅ Correct Option: 1

Reliefs available under the Consumer Protection Act include removing defects, replacing goods, refunding the price, paying compensation, discontinuing unfair trade practices, and issuing corrective advertisements. Publishing periodicals to impart consumer rights knowledge is a function of consumer organisations/NGOs, not a relief granted by consumer courts. Hence A, B and C are valid reliefs awarded by the court.

2025: 22 May Shift 1

Which of the following right helped Sushma to get compensation?

2025: 15 May Shift 1

Match List-I with List-II

List-I	List-II
Consumer rights	Meaning
(A) Right to be heard	(I) Right to acquire knowledge and to be a well informed consumer throughout life.
(B) Right to seek redressal	(II) The consumer has the right to file complaint with the organisation in case of dissatisfaction with a good or serrvice.
(C) Right to consumer education	(III) The consumer has the right to be protected against goods and services which are hazardous to life and health.
(D) Right to safety	(IV) The consumer has a right to get relief if the product falls short of their expectations.

Choose the correct answer from the options given below:

2026: 21 May Shift 2

The reasons for protecting consumers from the point of view of business are:

A. Business uses society's resources

B. Moral justification

C. Government intervention

D. Social responsibility

Choose the correct answer from the options given below:

2025: 22 May Shift 1

Which of the following responsibility has been fulfilled by Sushma in the aforesaid case?

2022: 17 Aug Shift 1

Rajat purchased a laptop for Rs. 80,000. After one week, the laptop screen stopped working. The company refused to replace the laptop even though it was in guarantee period. In which court should Rajat file a complaint?

2026: 12 May Shift 1

Anil bought goods from a shop which he found to be defective, he was encouraged to strongly protest against the unscrupulous, exploitative and unfair trade practices of the seller. The encouragement for this protest could have been given by:

Solution

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CUET Business Studies Past Year Questions (Topic-Wise)